Department Manager After Sales Operations | Up to 9,000 + AWS + VB | West

2 weeks ago

West Region, Singapore Good Job Creations (Singapore) Pte Ltd Full time $80,000 - $120,000 per year

[Job ID: ]

Job Summary: An exciting opportunity to lead sales, service, and logistics teams to drive business growth and customer satisfaction.

Responsibilities:

  • Collaborate with the General Manager to set annual sales and service budgets and strategic business plans.
  • Lead sales and service teams to achieve revenue, profit, and customer satisfaction targets.
  • Drive up-selling and cross-selling with existing customers and reactivate inactive accounts.
  • Gather market intelligence and competitor insights to strengthen sales strategies.
  • Ensure profitability of both performance and non-performance parts through monitoring of cost, pricing, and margins.
  • Oversee service operations, ensuring repairs meet manufacturers' standards and are completed on time.
  • Maintain high efficiency, productivity, and customer satisfaction across all service activities.
  • Implement control systems to safeguard technical records, warranty claims, and documentation.
  • Build strong relationships with principals, customers, and suppliers to support business growth.
  • Develop and implement sales and marketing plans aligned with business strategy.
  • Benchmark against competitors and implement tools/programs to expand market share and prevent customer loss.
  • Establish annual stock levels in coordination with regional management.
  • Optimize inventory planning to reduce obsolescence and improve fill rates.
  • Manage logistics, warehouse, and third-party logistics partners to ensure cost-effective and timely delivery.
  • Ensure accurate and timely data entry in SAP and CRM systems.
  • Monitor sales and service order performance using BIW tools and provide monthly reports for visibility and accountability.
  • Lead and develop a sales, service, logistics, and warehouse team.
  • Implement performance management, training, and onboarding programs.
  • Manage expenses and receivables within budget expectations.
  • Collaborate with sales teams on non-Golf products, including business planning, stock utilization, and customer engagement.
  • Partner with project, installation, and supply chain functions for end-to-end support.
  • Enforce compliance with Environment, Health, and Safety (EHS) policies.
  • Maintain proper housekeeping, safety practices, and discipline across office and service operations.

Requirements:

  • 8–10 years' experience in After-Sales operations and customer service, with proven leadership in managing parts and service teams.
  • 3–5 years' experience in spare parts sales or related technical sales.
  • Strong knowledge of sales contracts, processes, and service standards.
  • Proficient in SAP BW, CRM, and MS Office (Word, Excel, PowerPoint).
  • Skilled in sales forecasting, budgeting, and inventory management.
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent communication and leadership skills with the ability to manage cross-functional teams.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: 

EA Personnel Name: Voon Jie Ying

EA Personnel Reg. No.: R1872434

EA Licence No.: 07C5771

SCR-jie-ying-voon

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