Senior Consultant, Client Services, Health Solutions Singapore

4 days ago


Singapore Aon Full time $120,000 - $200,000 per year

Posting Description:Senior Consultant - Client Services, Health SolutionsAon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.What the day will look likeSupervisory RoleCoach a team of client facing staff, within pillar supported by Client Services Associate Director and hold direct responsibilities over their deliveries, inclusive of mentoring and formal evaluation processes.Demonstrate leadership qualities and provide feedback to team under managementAble to balance multiple responsibilities and tasks to deliver high quality resultsConsultingEnsure smooth implementation of all client-related initiativesChampion Aon United collaboration across other solution linesHold direct client relationship with all Corporate client's revenue >$50K and any high-touch regional/global clientsActively sought market intelligence around clients' needs and competitors' development and develop strategies to retain and grow clients.Support the team by participating in business meetings of complex clients and ensure the team prepare meeting minutes and follow-up on open items till closure.Service DeliverySupport Client initiatives and drive strategic engagement with clientsMaintain professional relationship with internal stakeholders including local market colleagues, regional and global teamsCreate and maintain strong relationships with key external vendors including insurers and specialty providersEnsure strong collaboration between Client Services and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client valueDevelops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are metEnsure team is able to hold client relationships and deliver service within clients' expectationsWork on issues and develop conclusions to execute solutions that impact clients and departmentEnsure prompt payment by clients and credit control position of Team is within acceptable rangeAct as escalation point for all clientsTight governance of peer review process to ensure high standards of clients' deliverables and minimise incidence of error and omissionsHow this opportunity is differentThe Client Services Senior Manager will work closely with Client Services Associate Director in coaching a team of client facing staff focusing on driving client retention, growth strategies and achieveorganizational outcomes. The Client Services Senior Manager will champion all client-related initiativesand ensure the team delivers distinctive client values by providing a holistic approach to benefits consulting. He/she is required to hold direct client relationship with all Corporate client's revenue >$50K and act as the escalation point for all clients.Skills and experience that will lead to successMinimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MASVast experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sectorClient management experience, analytical, critical thinking, problem solving skills requiredAbility to handle and influence key stakeholders internally and externallySelf-disciplined and organisedInter-personal skill and focus on service excellenceProficient in Microsoft Office applications including Word, Excel, PowerPointHow we support our colleaguesIn addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.



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