Product Manager – eCommerce

2 weeks ago


West Region, Singapore GECO Asia Pte. Ltd Full time $104,000 - $130,878 per year

About the Role

We are seeking a strategic and hands-on Product Manager with strong experience in WooCommerce or equivalent platforms to lead the development and optimization of our digital commerce ecosystem. This role is ideal for candidates with a CX or eCommerce background and a strong technical foundation, who are passionate about creating seamless customer journeys and scalable product experiences.

Key Responsibilities

  • Own and manage the product roadmap for our eCommerce platform, ensuring alignment with business goals and customer needs.
  • Develop and maintain Product Requirement Documents (PRDs), clearly outlining features, user stories, and acceptance criteria.
  • Collaborate cross-functionally with design, engineering, marketing, and customer support teams to deliver high-impact features.
  • Drive improvements in customer journey mapping, website features, and support ticketing workflows.
  • Analyze customer feedback and support data to inform product decisions and prioritize enhancements.
  • Define and refine product positioning to ensure clarity and differentiation in the market.
  • Prepare for future expansion into native mobile apps, contributing to early planning and strategy.

Qualifications

  • Proven experience managing products on WooCommerce or similar eCommerce platforms.
  • Strong understanding of CX principles, customer support systems, and digital product lifecycle.
  • Ability to write clear and actionable PRDs and manage agile product development processes.
  • Technical proficiency to collaborate effectively with engineering teams.
  • Experience with mobile product development is a plus.
  • Excellent communication, stakeholder management, and analytical skills.


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