AVP- IT Incident Management

2 days ago


Central Region, Singapore Mizuho Bank, Ltd Full time $90,000 - $120,000 per year

Job Description:

We are seeking an experienced and results-driven Incident Manager to oversee and lead incident management processes. To ensure timely resolution of incidents, coordinate effectively across teams, and implement best practices to minimize disruptions to business operations. This role requires strong expertise in incident management, clear communication skills.

Incident Management

  • Oversee the end-to-end incident lifecycle, from identification and logging to resolution and closure with technical teams, vendors, and stakeholders.
  • Drive Root Cause Analysis (RCA) for critical incidents and ensure appropriate follow-ups.
  • Develop and maintain incident management dashboards, metrics, and reports for senior leadership.
  • Facilitate discussions within the recovery team, promoting engagement and maintaining discipline.
  • Ability to translate technical incidents into business terms.

Process Improvement and SLA

  • Continuously refine and enhance incident management processes to ensure efficiency and effectiveness.
  • Identify trends and recurring issues, recommending proactive measures to prevent future incidents.
  • Lead or contribute to training sessions and knowledge-sharing initiatives on incident management practices.
  • Monitor and ensure adherence to Service Level Agreements (SLAs) for incident resolution.
  • Proactively escalate and address SLA breaches with appropriate corrective actions.

Communication

  • Ensure timely and clear communication of incident updates to stakeholders, including senior management and end users.
  • Draft and distribute incident notifications, status updates, and post-incident reports.
  • Bridge communication between technical teams and non-technical stakeholders to provide clarity and context.

Stakeholder and User Engagement

  • Collaborate closely with business users to understand their needs and minimize incident impact on operations.
  • Support Japanese-speaking stakeholders, ensuring language and cultural alignment.
  • Act as the liaison between Singapore, Japan-based teams, and global and regional IT units during incident management.

Job Requirements:

  • Tertiary degree in technology from a recognized educational institution.
  • Strong understanding of ITIL processes; ITIL certification is highly preferred
  • 6–8 years of experience in IT incident management or related roles in banking industry, with at least 2–3 years in a leadership capacity.
  • Proven experience managing critical incidents and working with international teams, including Japanese-speaking stakeholders.
  • Experience in IT Service Management, IT Operations, IT infrastructure, or Production Support.
  • Good understanding of Service Desk Operations, Escalation Management, Stakeholder Management experience including different (e.g. ServiceNow, JIRA and Salesforce) ticketing tools knowledge.
  • Strong decision-making, problem-solving abilities under pressure, prioritize and multitask effectively.
  • Excellent interpersonal skills to foster collaboration across teams and regions.


  • Central Singapore PayPal Full time

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...

  • Fraud Incident Manager

    24 hours ago


    Central Singapore PayPal Full time

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...


  • Central Region, Singapore CERTIS GROUP - GHR Full time $120,000 - $240,000 per year

    As a Cybersecurity Incident Response Manager in our CISO office, you will lead incident response, threat intelligence, and use case development to protect the organisation from cyber threats. The ideal candidate will combine technical expertise in threat detection and incident management with strategic oversight, ensuring timely, effective, and compliant...


  • Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $7,000 - $13,000 Per Month**Date Posted** - 5 hours agoAdditional Details **Job ID** - 91690**Job Views** - 1Roles & Responsibilities **Responsibilities**: - Responsible for setting up strategic direction for operation process that are robust and scalable to support customers...


  • Central Singapore PayPal Full time

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...


  • Central Region, Singapore Adecco Personnel Pte Ltd. Full time $80,000 - $160,000 per year

    the opportunity:Permanent roleCentralAdecco is partnering with a well-established international bank to hire an AVP/VP, Offshore Bancassurance Specialist, who will support its High Net Worth client segment. In this role, you will work closely with Premier Relationship Managers to deliver insurance solutions and provide technical support to clients, helping...

  • Business Analyst

    5 days ago


    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $10,000 - $12,000 Per Month **Date Posted** 40 minutes ago Additional Details **Job ID** 13599 **Job Views** 1 Roles & Responsibilities - Should have worked as Project Manager and/or Business analyst at least for 8-10 years. - Hands on experience in the following areas...


  • Changi, East Region, Singapore PERSOL APAC Full time $60,000 - $80,000 per year

    As Incident Response Analyst , you will be responsible for real-time monitoring and support of mission-critical data center infrastructure and network operations. This role involves Level1 troubleshooting, incident escalation, and customer service for internal and external stakeholders. The ideal candidate will demonstrate strong technical awareness, clear...

  • Avp, Data Modeler

    3 days ago


    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Date Posted** 2 hours ago Additional Details **Job ID** 17018 **Job Views** 1 Job Responsibilities To be successful in this role, it is critical for the Data Modeller to possess: Data Modeling Experience in designing financial services data models Domain expertise in industry...


  • Central Region, Singapore Singapore Management University Full time $80,000 - $120,000 per year

    This position is for Office of Integrated Information Technology Services (IITS).Build and implement software installation, configuration, and maintenance for Windows, Mac, and mobile devices, including roll-outs, upgrades, patches, and service packs.Manage Microsoft Windows and Mac endpoints, build, and deploy using Microsoft Intune (Windows Autopilot) and...