Quality Assurance

2 days ago

Central Region, Singapore Private Advertiser Full time $80,000 - $120,000 per year

Areas of Responsibility:

1. EduTrust

·       Spearhead the entire EduTrust certification and renewal process, ensuring successful preparation and coordination for site assessments.

·       Provide clear guidance to process owners on meeting EduTrust requirements and maintaining alignment with Policy and Operations Manual (POM) standards.

·       Act as the custodian of all controlled documents, ensuring timely updates and consistent document control, including Policy and Operations Manuals.

·       Collaborate with process owners to review and enhance policies and SOPs, ensuring alignment with EduTrust criteria and operational effectiveness.

·       Conduct thorough internal assessments as part of the QA team to monitor compliance and identify areas for continuous improvement.

·       Analyse performance data, audit findings, and compliance trends to identify gaps and recommend improvements.

·       Support the development of internal benchmarks and evaluate organisational performance against relevant industry and regulatory standards.

·       To coordinate the collation of, and effective storage and sharing of, whilst assuring the accuracy and completeness of, all evidence required to meet the requirements of current EduTrust Guidance Documentation and the associated POMs.

2. ERF

·       Ensure timely and accurate submissions related to SkillsFuture Singapore (SSG) registrations, including updates for Managers, Academic & Examination Board (AEB) members, courses, and premises.

·       Coordinate the submission of PEI Annual Returns, ensuring completeness and adherence to regulatory deadlines.

·       Assist in the preparation and execution of ERF renewal exercises to maintain compliance and secure re-certification.

·       Maintain organised and up-to-date documentation, ensuring records are easily accessible and audit-ready.

Requirements:

  • Minimum Diploma or Degree in a relevant field.

  • At least three years of experience as a QA Manager in a Private Education Institution (PEI).

  • Proven track record of having led at least one full EduTrust certification or renewal assessment.

  • Strong understanding of EduTrust and ERF requirements, including compliance standards, internal assessments, and documentation practices.

  • Ability to perform data analysis, interpret trends, and derive meaningful insights to support benchmarking and decision-making.

  • Familiarity with establishing and monitoring internal benchmarks to support continuous improvement and regulatory compliance.

  • Exceptional communication skills, with the ability to articulate and draft policies and procedures clearly and concisely.

  • Self-motivated, proactive, and resourceful, with the ability to work independently and take ownership of tasks.

  • Strong attention to detail and a systematic approach, ensuring accuracy and consistency in all deliverables.
  • A collaborative team player who thrives in cross-functional work environments.
  • Demonstrates resilience, adaptability, and commitment to delivering high-quality work.

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