Consumer, Retail Channels, Cards Tech Principal Specialist SG

6 days ago

Singapore CIMB Group Full time $80,000 - $120,000 per year
Description

Responsibilities:

Technical Support and Incident Management

  • Provide level 2 support for consumer banking applications issues, for Consumer applications (such as ATM, eStatements, Digital Acquisition platforms - Personal Loan, Premium Financing, eMortgage)
  • Attend to system alerts, perform diagnostics, and timely escalates the issues to Tech Head and / or vendor (when necessary)
  • Follow IT Incident Management SOP, to track and resolve the tickets raised by users 

System Maintenance

  • Conduct regular health check on Consumer Banking applications, including resource utilization and scheduled tasks completion status.
  • Assist in applying patches, updates and fixes. Perform verification in testing environment pior to the implementation in production environment.
  • Conduct post implementation verification after deployment of changes to production environment.

Project Delivery & Enhancements

  • Lead end-to-end delivery for enhancement for Consumer applications enhancement, and work close with Project Delivery manager to deliver projects for Consumer applications.
  • Support other projects which involved Consumer applications within the portfolio.
  • Work closely with vendor to drive the analysis of business requirements, design technical solutions, and work with vendor to develop the enhancements for Consumer Banking applications.
  • Coordinate testing (SIT/UAT), manage timelines, and ensure on-time delivery with no / minimal disruption to business operations

User & Application Support

  • Assist bank users with Consumer application troubleshooting. 
  • Support end-users in testing and validating fixes before deployment to production.
  • Document recurring issues and contribute to knowledge base articles in Confluence.

Change & Release Support

  • Assist in testing system changes, upgrades and parameters update.
  • Follow IT Change Management SOP to ensure compliance and minimize disruption due from change.
  • Validate / engage business users for post-implementation of functionality and fixes of reported issues

Compliance & Security

  • Assist in audit preparations by providing the artefacts requested by the relevant parties.
  • Report security vulnerabilities or suspicious activities promptly.

Requirements:

  • Bachelor degree in IT, Computer Science or related fields
  • Any professional certificate whether as business analyst/ architect/ technical like ITIL, middleware certification is good to have
  • Min. 5 years in the same role/capacity in Application Management, preferably in banking sector
  • Knowledge in application management and SDLC, ITIL/COBIT processes in a banking environment
  • Experience in support and troubleshooting for Production and UAT/SIT (coordination and hands-on)
  • Good sense in new technologies landscape
  • Good communication skill and ability to present technical proposals to stakeholders
  • Understanding of application infrastructures including hardware, storage, network, databases
  • Experienced in any of the following areas will have added advantage
    • AWS and related technologies
    • Microservices, API Gateway
    • IBM WebSphere Application Server, IBM HTTP Server, JBOSS, Apache Web Server, Apache Tomcat, WebLogic Application Server 
    • AIX, Linux and Windows
    • Web development technology knwoledge in areas like HTML, JavaScript, CSS, jQuery,
    • Mobile App developments knowledge in iOS and Android

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