Senior Infra Engineer

Responsibilities

You will be performing the following scope of work for a system or a family of systems:

Service Management

Configuration Management

Incident Management

IT Security Management

IT Security Compliance & QA Management

The following are the activities in each scope of work:

Service Management

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client

• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.

• Monitor and update client on operation concern and/or compliance matters and propose resolution.

• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.

• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.

• Review reports from Operations & Support (O&S)  project teams within the System Family

• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.

• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.

• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.

• Maintain oversight and review the Obsolescence at System Family Level.

• Prepare and submit report to Client

Incident Management

• Lead investigation and resolution of incident

• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

• Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.

• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.

• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.

• Escalate and/or seek Client's acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.

• Declare, review and report compliance status to SMO head office annually.

• During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.

• Provide a Rectification Plan on any gaps found.

• Provide rectification plan for issues arising from audit.

• Seek waiver on compliance whenever it is justifiable.

• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.

• Work with Client on system enhancement required for policy changes and audit requirements.

Requirements:

• Degree in Information Systems, Computer Science or equivalent

• More than 3 years of IT project management experience and at least 5 years of IT experience

• Familiar with Software Development Life Cycle (SDLC)

• Experience in IT business analysis techniques

• Self-motivated with a positive "can-do" attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques

• Able to lead, develop and maintain respectful and trusting relationship

• Able to travel as and when required