Field Support Manager

Overview:

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

Responsibilities:

THE ROLE:

We are seeking a Field Application Engineer to join our HPC and AI Centre of Excellence (CoE), to lead the technical engagement of HPC opportunities. We are seeking an Engineer in Korea to cover the wider Asia-Pacific, Japan and India regions. This is a customer facing role where you will

• help position AMD EPYC CPUs and Instinct GPUs. Influencing customer
• perform Proof of Concepts, building and running popular applications, customer in-house applications,

In addition to being customer and partner-facing this is a 'hands-on' role working both independently and with other AMD engineers. There is a strong emphasis on performing Proof of Concepts, tackling technical software and hardware HPC performance, debug, and capability issues, collaborating with Field Application Engineering 'FAE' peers, Sales colleagues, CPU and GPU Business Units, Architecture, Software, Platform teams.

THE PERSON:

Does this sound familiar? We'd love to talk

• Clear track record of technical execution on HPC opportunities
• Expertise in HPC application performance testing on CPU (and ideally GPU too)
• Strong technical program management skills. Ability to lead technical relationships with both customers and HPC partners
• Ability to independently prioritize opportunities to deliver results on time
• Excellent verbal and written communication skills
• Good level of business English.
• Strong positive can-do attitude willing to do what is necessary. Runs to problems. Available to help colleagues.
• Open to travel domestic and international, approximately 10-25%

KEY RESPONSIBILITIES:

• Lead HPC technical engagement in key customer accounts through product discussion and demonstration. Collaborating with partners in realizing success
• Pitching and demonstrating EPYC and Instinct for HPC. Proof of Concepts demonstrating EPYC and Instinct performance and using different toolchains
• Hardware and Toolchain performance debug, testing and comparison
• Assist in creating TCO models to assist pricing with bid desk
• Characterizing applications on EPYC and Instinct, documenting results.
• Perform testing on early CPU samples. Active engagement with Engineering, Architecture, Platform, Software, and Product Development teams providing feedback and leadership from the field on future direction.
• Create necessary training material. Provide training sessions at customer sites.
• Technically owning and resolving customer and partner issues. Submitting JIRA tickets and driving resolution
• Automating repeatable procedures

PREFERRED EXPERIENCE:

• Candidate has a track record in winning HPC opportunities over a 5+ year period
• Expertise in compiling large codes from source, with appropriately linked math libraries and flag optimization. Strong understanding of different toolchains (e.g. ZenSS, Intel, CPE)
• Ability to pitch product and influence customers
• Proven understanding of baseline testing of popular synthetic and real-world codes (e.g. HPL, OpenFOAM, molecular dynamics, CFD, weather)
• Understanding system level hardware and its configuration/impact on performance to enable projections on future performance
• Customer-facing experience. Able to write technical documents and communicate at an appropriate level depending on the audience

• Some Linux administration; understanding setup for HPC middleware.

• Strong HPC application experience

• Experience building and running HPC applications on GPU. CUDA or OpenACC or OpenMP paradigms.
• Experience running AI models on CPU or GPU.
• Any experience understanding/inspecting/writing assembly
• Understanding of memory and cache hierarchy and methods to query performance/latency at each level
• Understanding HPC dataflow down to the register-level
• Security clearance for the national labs in the USA

ACADEMIC CREDENTIALS:

• Bachelors' Degree in a technical field (Computer Science, Electrical Engineering, Physics, Mathematics) preferred

LOCATION:

Singapore

Qualifications:

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.