Call Centre Customer Service Officer

2 weeks ago

Singapore D L RESOURCES PTE LTD Full time $2,500 - $4,000 per year
Sourcing for Candidates For Our Banking Sector Client

Training Program

Shift Timings (Choose One Shift Option):

Job Description (Non-Sales Role)
  • Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
  • Customer Fulfillment follow through on case handling and with customers
  • Ensure bank's compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information
Job Requirements
  • Candidate without relevant experience are welcomed to apply
  • Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
  • Possess a positive mindset with a "CAN-DO" attitude a and passion to deliver quality customer service.
  • Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
  • Possess good command of written and spoken English.
  • Good analytical skills; passion for working and is good in working with numbers.
  • Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
  • Passion for working, responsible and with good working attitude.
  • Proficient in PC skills including MS Office applications.
  • Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

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