Customer Service Executive

6 days ago

Singapore United Personnel Services Full time $40,000 - $60,000 per year

Responsibilities:

  • Process customer orders, generate invoices, and manage credit/debit notes accurately and promptly.
  • Prepare and manage shipping and export documentation including Letters of Credit, Free Trade Agreement Forms and Certificates of Origin.
  • Coordinate shipment arrangements by liaising with customers, forwarders, and third-party logistics providers to ensure timely export declarations and deliveries.
  • Communicate effectively with customers regarding enquiries, deliveries, stock availability, and production lead times.


• Manage customer feedback and complaints by coordinating with internal departments (e.g., Quality,
• Purchasing, Planning, Logistics, and Production) to resolve issues and process valid claims or replacements.

  • Monitor and expedite order fulfilment to ensure on-time shipment and delivery performance.
  • Track outstanding orders and proactively update customers on order status or potential delays.
  • Support ad-hoc assignments and administrative tasks as required by the Manager.

Requirements:

  • Diploma in Logistics & Supply Chain Management
  • 1 to 2 years of relevant experience in customer service, order processing, or logistics (experience in manufacturing or B2B environments is an advantage)
  • Strong communication and interpersonal skills with the ability to work effectively across teams and with external stakeholders
  • Proficient in Microsoft Word and Excel
  • Experience with ERP systems (e.g., SAP SD module) will be an added advantage
  • Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment

Please submit your resume in MS Word format to -

Please remember to include your

1) Recent photo

2) Current salary & Expected salary

3) Notice period

UNITED PERSONNEL SERVICES

21 Bukit Batok Crescent

11-74 WCEGA Tower

Singapore 658065

Tel:

EA Licence Number: 05C5278

Registration No.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

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