Outlet Supervisor

2 weeks ago

City Hall, Singapore Agensi Pekerjaan AE Groups Sdn Bhd Full time $23,000 - $32,000 per year

Outlet Supervisor (F&B)

Job ID: J

Location: City Hall (EW13), Singapore

Salary: Basic S$2,300–2,800/month · Estimated gross S$2,800–3,200/month

Meals: Staff meal provided

Rest Days: 4 days/month

Work Hours (Rostered)

  • Two shifts: 7:00am–5:00pm or 12:00pm–10:00pm

About the Role

Lead day-to-day outlet operations to deliver great guest experience, sales and compliance. You'll supervise the floor, coach the team and coordinate back/front-of-house tasks.

Key Responsibilities

  • Lead and supervise FOH/BOH teams during shifts; uphold service, speed and quality standards
  • Handle guest enquiries/feedback; execute service recovery to maintain high CSAT
  • Manage opening/closing, POS accuracy, cash/voids/discount controls
  • Plan rosters, brief teams, assign stations; train and coach new joiners
  • Maintain food safety & hygiene (SOPs, temperature logs, cleaning schedules)
  • Coordinate inventory, ordering and receiving; minimise waste and variances
  • Track sales, labour and other KPIs; prepare simple daily/weekly reports
  • Liaise with HQ/central kitchen on promos, audits and compliance

Requirements

  • 2+ years supervisory experience in F&B/retail operations (Singapore outlet experience is an advantage)
  • Strong leadership, floor control and problem-solving skills
  • Proficient in English for operations, safety and customer communication
  • Other languages are a plus to serve diverse customers (not a requirement)
  • Comfortable with shift work, weekends/public holidays and peak hours
  • Basic POS/Excel skills; Food Safety/Hygiene certification is a plus (or willing to obtain)

Benefits

  • Annual Wage Supplement (13th month/AWS) & performance bonus (per company policy)
  • Staff meal provided
  • Annual leave & sick leave as per MOM regulations

How to Apply

Apply on Indeed with your resume. Shortlisted candidates will be contacted for an on-site or video interview.

Job Type: Full-time

Pay: $2, $3,200.00 per month

Benefits:

  • Food provided

Experience:

  • Supervising: 1 year (Preferred)
  • Management: 1 year (Preferred)

Work Location: In person

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