Outlet Supervisor

Outlet Supervisor (F&B)

Job ID: J

Location: City Hall (EW13), Singapore

Salary: Basic S$2,300–2,800/month · Estimated gross S$2,800–3,200/month

Meals: Staff meal provided

Rest Days: 4 days/month

Work Hours (Rostered)

• Two shifts: 7:00am–5:00pm or 12:00pm–10:00pm

About the Role

Lead day-to-day outlet operations to deliver great guest experience, sales and compliance. You'll supervise the floor, coach the team and coordinate back/front-of-house tasks.

Key Responsibilities

• Lead and supervise FOH/BOH teams during shifts; uphold service, speed and quality standards
• Handle guest enquiries/feedback; execute service recovery to maintain high CSAT
• Manage opening/closing, POS accuracy, cash/voids/discount controls
• Plan rosters, brief teams, assign stations; train and coach new joiners
• Maintain food safety & hygiene (SOPs, temperature logs, cleaning schedules)
• Coordinate inventory, ordering and receiving; minimise waste and variances
• Track sales, labour and other KPIs; prepare simple daily/weekly reports
• Liaise with HQ/central kitchen on promos, audits and compliance

Requirements

• 2+ years supervisory experience in F&B/retail operations (Singapore outlet experience is an advantage)
• Strong leadership, floor control and problem-solving skills
• Proficient in English for operations, safety and customer communication
• Other languages are a plus to serve diverse customers (not a requirement)
• Comfortable with shift work, weekends/public holidays and peak hours
• Basic POS/Excel skills; Food Safety/Hygiene certification is a plus (or willing to obtain)

Benefits

• Annual Wage Supplement (13th month/AWS) & performance bonus (per company policy)
• Staff meal provided
• Annual leave & sick leave as per MOM regulations

How to Apply

Apply on Indeed with your resume. Shortlisted candidates will be contacted for an on-site or video interview.

Job Type: Full-time

Pay: $2, $3,200.00 per month

Benefits:

• Food provided

Experience:

• Supervising: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location: In person