Outlet Supervisor

Outlet Supervisor (F&B)

**Job ID**: J00014728
**Location**: City Hall (EW13), Singapore
**Salary**:Basic S$2,300-2,800/month** - **Estimated gross S$2,800-3,200/month**
**Meals**: Staff meal provided
**Rest Days**: 4 days/month

Work Hours (Rostered)
- Two shifts**:7:00am-5:00pm** or **12:00pm-10:00pm**

About the Role

Lead day-to-day outlet operations to deliver great guest experience, sales and compliance. You’ll supervise the floor, coach the team and coordinate back/front-of-house tasks.

Key Responsibilities
- Lead and supervise FOH/BOH teams during shifts; uphold service, speed and quality standards
- Handle guest enquiries/feedback; execute service recovery to maintain high CSAT
- Manage opening/closing, POS accuracy, cash/voids/discount controls
- Plan rosters, brief teams, assign stations; train and coach new joiners
- Maintain food safety & hygiene (SOPs, temperature logs, cleaning schedules)
- Coordinate inventory, ordering and receiving; minimise waste and variances
- Track sales, labour and other KPIs; prepare simple daily/weekly reports
- Liaise with HQ/central kitchen on promos, audits and compliance

**Requirements**:

- **2+ years** supervisory experience in F&B/retail operations (Singapore outlet experience is an advantage)
- Strong leadership, floor control and problem-solving skills
- Proficient in **English** for operations, safety and customer communication
- Other languages are a plus to serve diverse customers _(not a requirement)_
- Comfortable with shift work, weekends/public holidays and peak hours
- Basic POS/Excel skills; Food Safety/Hygiene certification is a plus (or willing to obtain)

**Benefits**:

- **Annual Wage Supplement (13th month/AWS)** & performance bonus (per company policy)
- Staff meal provided
- Annual leave & sick leave **as per MOM** regulations

How to Apply

Pay: $2,300.00 - $3,200.00 per month

**Benefits**:

- Food provided

**Experience**:

- Supervising: 1 year (preferred)
- Management: 1 year (preferred)

Work Location: In person