Assistant Station Manager
7 days ago
Job Responsibilities:
Customer Service
Monitors and performs first level of maintenance for AFC equipment such as fare gates and ticketing machines
Assists passengers with fare-related and directional enquiries, attends to unwell passengers and render first-aid when necessary
Monitors CCTV and makes necessary Public Announcements
Acknowledge and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc.
Platform and Train Operations Duties
Ensures passenger safety when commuters travel on escalators and boarding/alighting from train
Attends to incidents and alarms at the platforms and trains, and to carry out hand signalman duties when required
Assists in detrainment of passengers when required
Provides travel directions for passengers travelling within the train system
Operates or manned the train so as to provide quick response towards train faults and alarms, while ensuring that any delays are kept to the minimal
Concourse Duties
Carries out checks on illegally parked or abandoned bicycles or belongings
Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, and those who flouts regulations, e.g. drinking, eating, and smoking in station premise
Administrative Duties
To liaise with cleaning personnel for station/toilet cleaning
Reports any equipment fault to the Station Manager and files the fault reporting through the Maintenance Management System (MMS)
Opening and Closing of Station
Opens and closes the station according to the timetable. Switches the station equipment on / off before /after traffic hours
Checks the station area for any passengers before closing of station
Facilitate track access during non-revenue hours, and checks for oil spills on the station platform tracks after the last Engineering Train had passed the station
Handles all train/station incidents and emergencies
Manages and reports all incidents and emergency situations relating to:
Staff and passenger (e.g. accident, assault, molest, etc.)
Trains (e.g. alarms, faults and manning of trains)
Passenger Service Centre (take local control of MFT functions due to failure of signaling equipment, responding to alarms/defects)
Stations (e.g. crowd control, fire, bomb hoax, flooding, etc.)
Checks and ensures that appropriate signs are put up during any rail incidents or delays to keep passengers updated of progress
Assist in service recovery during train service disruption
Qualifications & Work Experience
NITEC/Higher NITEC in Engineering discipline.
Able to perform 3 rotating shift work based on a duty roster
MOM Licences No: 02C5465
EA Personnel Registration No: R
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