Quality Executive

Job Summary

The Quality Executive is responsible for managing food safety, quality, and compliance activities for Singapore (Singapore Market). This role requires close collaboration with regional teams, co-packers, customers, and 3rd party warehouses to ensure product quality, regulatory compliance, and adherence to Coca-Cola's KORE standards. The role also involves supporting safety initiatives, regulatory licensing, and audits.

Job Responsibilities

1. Consumer & Customer Complaint Management

· Lead preliminary investigations for product complaints in the Singapore market, including McDonald's.

· Arrange return of affected samples to Enstek for further testing and investigation.

· Collaborate closely with Malaysia consumer complaint PIC, CIC, and commercial teams to ensure prompt resolution.

· Manage McDonald's monthly product returns, meetings with their warehouse, and on-site support if needed.

· Prepare monthly product complaint reports, summaries, trend charts, for internal and external KPI updates.

2. Product Crisis Management

· Member of the Incident Assessment Team (IAT), responsible for complaint background updates and coordinating communication.

· Initiate product traceability and identify affected sales channels (MT, GT, OPKA).

· Lead product recalls or rework processes in Singapore if required.

3. Co-Packer Product Management Support (Drinking & Mineral Water, Malaysia)

· Manage release of bulk water products (19L, 11.34L) and imported beverages, including COA verification.

· Conduct internal lab testing (physiochemical), retention samples, and record-keeping.

· Lead mandatory co-packer traceability exercises (twice a year).

· Review and coordinate damaged bulk water bottle conditions for write-off approval.

· Support co-packer trials, internal audits, GAO audits and other function applicable to business needs.

4. 3rd Party Warehouse Management

· Conduct monthly Good Warehouse Practice (GWP) audits in Singapore.

· Ensure pest control programs and GWP compliance at all warehouses.

· Perform gap analysis against internal KORE standards.

5. Total Product Management (TPM) & Fountain Program

· Support TPM initiatives for product handling and quality improvement.

· Conduct a minimum of 3 quarterly fountain outlet audits, ensuring compliance with fountain quality and hygiene index.

· Observe technician servicing procedures, provide feedback, and debrief outlet managers.

· Follow up with commercial key accounts on audit findings via email reports.

6. Safety Initiatives

· Co-lead RTM GAO audits for Singapore.

· Create Call-to-Action (CTA) materials for stand and update boards in both English and Chinese.

· Support weekly GEMBA walks (typically at 6am, transport claims provided).

· Conduct Behavior-Based Safety (BBS) observations.

7. Singapore Food Agency (SFA) Compliance

· Oversee warehouse and import license renewals.

· Coordinate quarterly SFA inspections for drinking water sampling.

8. Audits

· Prepare and support the yearly US Military Audit, ensuring all documents are updated and compliant.

9. Mock Recall/Traceability:

· Plan, execute, and review mock recall and traceability exercise for Singapore, ensuring they are conducted as scheduled.

· Document outcomes and corrective actions to improve traceability and product safety.

10. Support any Supply Chain activities in Singapore

· Lead authorization of new warehouses prior to storage approval.

· Represent QSE in the monthly supply chain townhall in Singapore to share QSE matters in both English and Chinese.

11. Collaboration & Continuous Improvement:

· Collaborate with internal and external customers to analyze current processes and identify areas for improvement.

· Stay up to date on industry trends and new technologies to offer innovative solutions that improve compliance and quality across the supply chain.

Job Requirements

• BSc in Chemistry, Food Science/Food Technology, BTech in Food Technology or Minimum - National Diploma in Chemistry or Food Science / Food Technology.
• Working experience in the related field, preferably with experience specializing in Quality Control/Assurance, handling complaint and/or equivalent.
• Have experience in conducting audit and expertise in troubleshooting by applying root cause analysis methods.
• Familiar with manufacturing operations, preferably in food and beverage manufacturing.
• Communicates effectively in both oral and written form.
• Experience in Management Systems (ISO 9001, FSSC 22000, ISO14001, ISO45001).