cashier / counter assistant

A Cashier / Counter Assistant must provide excellent customer service from food service counters in a busy prestigious site. Good presentation, service and people skills are a pre-requisite to meet the needs of our clients and customers.

Duties:

• Attending to customer requests, serving food or packaging it for takeaway.
• Provide our customers with great service.
• Pay attention to customer's order to ensure accuracy when taking requests.
• Should always strive to deliver outstanding customer service.

Requirements:

• Minimum of 1 year of experience in a customer service, cashiering, or food service environment (preferred).
• Good communication and interpersonal skills, with the ability to provide excellent customer service.
• Well-groomed and presentable at all times, with a positive and professional attitude.
• Ability to work under pressure in a fast-paced environment while maintaining accuracy and efficiency.
• Basic numeracy skills and experience in handling cash, payments, or POS systems.
• Possession of a valid Food Safety Certificate will be an added advantage.

Responsibilities

• Greeting customers as they arrive and making them feel welcome.
• Answering questions about the menu and making note of special requests, if required.
• Maintaining cleanliness standards by keeping the counters, tableware and utensils clean.
• Assist with and abide by cleaning schedules to agreed standards.
• Ensure that all catering equipment within the kitchen is in safe working order. To report any faults to management immediately.
• Assist with all aspects of preparation of food service areas and presentation of food to the notified standard.
• Replenishment of all food and equipment to ensure supplies will not stop during peak periods.
• Report any customer complaints or compliments and take some remedial action if possible.
• Carry out other reasonable tasks as directed by management.
• Resolve on-the-job problems or to ask for advice from senior members of the team.
• Assist at any special ad-hoc functions, some of which may occur outside working hours.
• Work as a team to promote harmonious working relationships.