Store Supervisor
3 days ago
Job ID: 19942
- Location: Orchard
 - Working hours: 5 days work week, including weekends, Shift work between 08:00-23:00
 - Salary: up to $7,000 (Depending on experiences)
 
Job Description
• Lead the daily operations of the flagship café to deliver a premium customer experience in line with the brand's concept
• Uphold and continuously enhance QSC (Quality, Service, Cleanliness) and brand presentation standards
• Implement sales initiatives and in-store activations in alignment with the Branding Manager's strategy
• Monitor financial and operational performance, ensuring profitability and efficiency
• Recruit, train, and inspire store managers and service teams to deliver exceptional hospitality and storytelling
• Manage product display, ambience, and customer flow to reflect the brand's luxury positioning
• Oversee stock management, cost control, and compliance with hygiene and regulatory standards
• Handle customer feedback with professionalism and ensure consistent service recovery practices
• Support new store openings, including staff training and operational setup
• Collaborate closely with the Branding Manager and Director to uphold the brand vision and operational consistency across all outlets
Job Requirement
• Minimum 5 years of experience in F&B retail management (preferably in premium or luxury environments)
• Proven leadership in managing store teams and achieving operational excellence
• Strong understanding of QSC and customer service management
• Strong understanding of brand experience and service excellence in a luxury retail context
• Ability to manage multiple outlets and balance both strategic and hands-on tasks
• Excellent communication and people development skills
• Proficiency in Japanese is an advantage to communicate with Japan HQ
• Passionate about creating refined and memorable customer experiences that reflect the brand's values
Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.
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Pasona Singapore Pte Ltd
Joanne Yeo Min Qian
EA License No:90C4069
Registration No.: R
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