Export Shipping Supervisor

2 weeks ago


Singapore EASTERN ORIENTAL SINGAPORE PTE. LTD. Full time $60,000 - $120,000 per year

Key Responsibilities

  • Lead, train, and motivate the export operations team to achieve performance and service targets.

  • Oversee daily operations — booking confirmation, SI/VGM submission, BL and manifest checking, and documentation accuracy.

  • Manage communication with shipping lines, customers, and overseas agents to resolve issues, delays, or disputes promptly and professionally.

  • Monitor team workflow and allocate resources effectively to ensure on-time cargo delivery and smooth documentation flow.

  • Implement standard operating procedures (SOP) and ensure compliance with carrier, customs, and internal requirements.

  • Review export files, billing accuracy, and cost control to maintain operational efficiency.

  • Report to management on team performance, service issues, and improvement opportunities.

  • Handle escalations and make decisions independently to maintain service standards and client satisfaction.

Requirements:

  • Diploma or Degree in Logistics, Supply Chain Management, or related field.
  • Minimum 3–5 years of working experience in export operations within a shipping line, freight forwarder, or logistics company, including at least 1 year in a supervisory role.
  • Strong knowledge of export shipping procedures, documentation, and port operations.
  • Good understanding of international trade regulations and Incoterms.
  • Excellent communication, coordination, and problem-solving skills.
  • Proficient in Microsoft Office and logistics/shipping systems.
  • Responsible, proactive, and able to work independently under pressure.


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