Export Shipping Supervisor

1 week ago


Singapore EASTERN ORIENTAL SINGAPORE PTE. LTD. Full time

Roles & Responsibilities Key Responsibilities • Lead, train, and motivate the export operations team to achieve performance and service targets. • Oversee daily operations — booking confirmation, SI/VGM submission, BL and manifest checking, and documentation accuracy. • Manage communication with shipping lines, customers, and overseas agents to resolve issues, delays, or disputes promptly and professionally. • Monitor team workflow and allocate resources effectively to ensure on-time cargo delivery and smooth documentation flow. • Implement standard operating procedures (SOP) and ensure compliance with carrier, customs, and internal requirements. • Review export files, billing accuracy, and cost control to maintain operational efficiency. • Report to management on team performance, service issues, and improvement opportunities. • Handle escalations and make decisions independently to maintain service standards and client satisfaction. Requirements: Diploma or Degree in Logistics, Supply Chain Management, or related field. Minimum 3–5 years of working experience in export operations within a shipping line, freight forwarder, or logistics company, including at least 1 year in a supervisory role. Strong knowledge of export shipping procedures, documentation, and port operations. Good understanding of international trade regulations and Incoterms. Excellent communication, coordination, and problem-solving skills. Proficient in Microsoft Office and logistics/shipping systems. Responsible, proactive, and able to work independently under pressure. Tell employers what skills you have Microsoft OfficeMicrosoft ExcelFreightPressureSupply Chain ManagementCustomer SatisfactionCustomer ServiceShippingInternational TradeAble To Work Independently



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