Loss Prevention Supervisor

Position Summary

As a Loss Prevention Supervisor, you will play a key role in ensuring the safety, security, and well-being of our guests, employees, and property.

Key Responsibilities

Safety & Security

• Patrol all areas of the property to maintain safety and security.
• Secure guest rooms and assist guests with room access.
• Conduct daily hazard and safety inspections.
• Monitor CCTV cameras, alarm systems, and control access to restricted areas.
• Perform emergency drills and respond to incidents promptly.
• Assist guests and employees during emergencies; provide first aid/CPR or contact EMS as required.
• Investigate incidents, interview individuals, and complete accurate reports.
• Defuse disturbances and escort unwelcome persons from the property.
• Ensure compliance with laws (e.g., alcohol control regulations) and company security policies.

Guest & Employee Support

• Handle guest interruptions, complaints, and safety concerns professionally.
• Welcome and acknowledge all guests according to company service standards.
• Anticipate guest needs and provide assistance with genuine appreciation.
• Communicate clearly and professionally in person, in writing, and over the phone.

Teamwork & Leadership

• Support management in training, motivating, and coaching team members.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop positive working relationships and support team goals.

Compliance & Standards

• Follow all company policies, safety regulations, and reporting procedures.
• Complete safety training and certifications.
• Maintain professional appearance and confidentiality of all information.
• Protect company assets and ensure adherence to quality standards.

Physical & Technical Requirements

• Ability to stand, sit, or walk for extended periods.
• Move quickly to respond to situations (run, walk, jog as required).
• Lift, carry, push, or pull objects up to 50 lbs independently (75 lbs with assistance).
• Navigate narrow, confined, elevated, or uneven spaces.
• Perform bending, twisting, reaching, stooping, and other physical movements as needed.
• Use computers and systems to enter and locate work-related information.
• Visually inspect tools, equipment, and documents (including small print).
• Perform other job duties as requested by supervisors.

Preferred Qualifications

• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: Possess valid security license, first aider certified