Customer Service Supervisor @ Changi Airport | Up to 3000
2 weeks ago
Our client focused on delivering world-class passenger experiences and strengthening the airport's position as a leading global air hub.
Opportunity
- 3 - 4 days between Mon to Sun: 7am to 7pm / 7pm to 7am
- East | Changi Airport
- 1-year renewable contract & completion bonus
- Gross Up to $3000
Job Responsibilities
- Supervise and manage frontline staff, including scheduling, performance, and service standards.
- Handles any escalation and service recovery.
- Ensuring of smooth operations across the counters at different terminals.
- Manage driver queues and assign bookings efficiently.
- Support remote passenger enquiries and bookings via video concierge.
- Ensure smooth traffic flow and sufficient vehicles to meet demand 24/7.
- Oversee holding areas and enforce driver compliance.
- Register and maintain records of GTC drivers accurately.
Requirements
- Prior experience in supervisory positions preferred
- Prior experience as a Concierge / Receptionist / Admin Assistant would be an advantage
- Strong interpersonal skills, preferably bilingual
- Service-oriented, able to effectively serve passengers and answer any enquiries in a professional manner;
- Proficiency in operating relevant systems, including but not limited to booking applications
- Ability to handle monetary transactions accurately and responsibly, including the use of POS terminals and issuing receipts where required
To Apply
- Click apply & send in your resume to
- Kindly note that only shortlisted applicants will be contacted.
Wong Zhi Cheng
Direct Line:
EA License No: 91C2918
Personnel Registration Number: R
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