Assistant Director, Policy-Operations

2 weeks ago

Central Region, Singapore Agency for Integrated Care Full time $90,000 - $120,000 per year

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit

Job description:

As part of the Sector Planning Division/Sector Planning-Policy Operations, you will lead the translation of policy objectives into service and operational concepts and requirements, in line with national directions.

The job scope includes:

  • Lead a team of 5 staff and partner the Partners Development Division, Care Systems Integration Division, Service Development Divisions and MOH to:
  • Develop plans to translate policy objectives into operational concepts and requirements
  • Review service requirements, indicators and funding models to improve outcomes for Seniors and efficiency for Partners
  • Develop and hold the view on constraints and changes needed to plans and operations policy, across services
  • Project-manage evaluations to gather insights to improve services and secure resources
  • Provide inputs on implications of future sector landscape on plans and operations policy, and plans and operations policy on service capacity and resources
  • Provide inputs on policy and regulatory matters
  • Set goals, priorities and targets for the team to drive workforce productivity and outputs and steer the team's deliverables towards organizational goals.
  • Develop plans and timelines to integrate other services (e.g. Home Medical, Home Nursing, Integrated Home Health) into the Integrated Community Care Provider organizing concept.
  • Identify changes to service requirements, indicators and funding models needed for integration.
  • Establish the culture, system and practice of conducting regular review of internal process to ensure its efficiency, and effectiveness and to minimise risk to AIC.
  • Set targets and coach teams to streamline and automate processes to reduce process waste and errors.

Job Requirements:

  • A recognised degree with experience in planning, policy, service development or regulatory function.
  • Minimum 10 years of working experience, of which 5 years are in a managerial role and preferably in community care, healthcare, social service or public sector.
  • Possess leadership and influencing skills
  • Strong interpersonal, communication and stakeholder management skills
  • Good analytical, planning, and problem-solving skills and capacity
  • Nimble and adaptive to changes

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