Assistant Director, Future Operations

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit

Job description:

Job Description

You will be an essential part of the division's horizontal integration team. You will play a key role in workplan formulation, anticipatory problem framing, concept development and operational planning, as well as identify and establish cardinal mission parameters for Operational Sense-making and Deep-dive concept development studies to improve Healthier SG (HSG) / Age Well SG (ASG) operational outcomes. You will lead in the formulation of regular operational management reports to HHQ, including coordination of timely submissions from internal/external stakeholders. You will lead in the division's Finance, Budget Allocation, Procurement & Secretariat functions to support the achievement of the division's workplan milestones/targets. You will be working in a fast-paced and highly volatile environment that would require you to manage multiple priorities and stakeholders at the same time. To keep abreast of prevailing public health related policies and their implications to operational planning, you will remain plugged in to the different internal and external agencies to understand the existing and updated policy developments.

• Provide strategic leadership and oversight in coordinating and optimizing the HSG/ASG operations, ensuring seamless dissemination and implementation of new policies, information, and systems.
• Lead in engagement and collaboration efforts with internal and external stakeholders for policy consultation and co-development.
• Prepare and facilitate stakeholders to develop and implement processes and Standard Operating Procedures (SOPs) for operational readiness and to improve outcomes.
• Review, update and streamline the workflow of internal stakeholders to improve efficiency and effectiveness of HSG/ASG operations in an ever-changing environment.
• Ensure that contingency plans are developed and updated in alignment to the prevailing policy and existing workflows.
• Lead the team to derive Key Performance Indicators (KPIs) to support the inspection and evaluation of policies and framework of strategies implemented to ensure continuous strengthening of the current operational processes.
• Lead the team to develop and produce analysis/study products, as well as present these at relevant fora for discussion and decision-making.
• Lead the Secretariat team to organize meeting agendas and ensure a proper recording of all meeting minutes to establish Knowledge Management (KM) for future operations.
• Lead in overseeing the smooth running of budget and procurement functions, including the timely and accurate submission of AORs and procurement requests to support the division's implementation strategies.
• Collaborate with the other departments to review and prepare the required management reports for routine and ad-hoc reporting.
• Review and analyse reports drafted by other departments to assess the impact and make recommendations on the way forward.

Job Requirements

• Degree in any discipline, preferably in the Healthcare or Community Care industry
• At least 10 years of related working experiences in strategic planning or policy, with at least 4 years in supervisory role or leading cross-functional teams
• Demonstrate expertise in project management and process improvement
• Possess strong analytical, critical thinking and problem-solving skills, and the ability to manage multiple priorities
• Ability to take perspective, think two levels up (higher-order) and two-levels down (lower-order) in a given situation
• Ability to create and maintain collaborative work relationship with internal and external stakeholders
• Excellent written and verbal communication skills with good attention to details
• Responsive and adaptive to a fast-paced and dynamic working environment