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Technical Support Consultant

2 weeks ago

Central Singapore INTVER GLOBAL CONSULTING Full time $40,000 - $80,000 per year

Candidate Profile:

  • Bachelor's Degree or Diploma in Computer Science, Software Engineering, or related IT discipline
  • 1-2 years of hands-on experience in software application development, implementation, and support
  • Technical skills in one or more of the following - Java, .NET, JavaScript, SQL, Application Security
  • Language - To support client in the region, we need fluency in English and any one of the following languages - Thai, Mandarin, Bahasa Indonesia

Key Responsibilities:

  • Provide 1st and 2nd level support as needed (may include occasional after-hours support)
  • Provide professional consultation to customers and partners on product features and solutions
  • Customize and implement product solutions based on client requirements
  • Offer post-implementation support to ensure client satisfaction
  • Respond to customer inquiries and troubleshoot issues effectively
  • Collaborate with internal teams, including Pre-Sales, Product Engineering, and QA