
Expert Technical Support Consultant
2 weeks ago
This position is ideal for individuals with strong technical expertise, seeking a challenging role that requires troubleshooting, product guidance and customer support. The successful candidate will be responsible for providing expert technical assistance to internal teams and external customers.
- Provide technical subject matter expertise (SME) on assigned products
- Troubleshoot and resolve complex technical issues
- Deliver training sessions to enhance knowledge and competencies of staff and clients
- Act as a technical SME for assigned product range
- Troubleshoot and resolve technical issues while identifying potential risks
- Partner with Product Management to provide feedback for product development
- Maintain technical documentation and best practices
- Diploma or Degree in Engineering, IT or technical discipline
- Proven experience in a technical support or consulting role
- Good understanding of market landscape, competitor products and industry trends
Interested candidates should submit their updated resume for review.
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