Technical Support Expert

4 days ago

Singapore beBeeSkill Full time $4,000 - $6,000
We are seeking a skilled professional to fill the role of Technical Support Expert. The ideal candidate will be responsible for providing technical assistance and support to customers and internal stakeholders.

Key Responsibilities:

  • Provide pre-sales consultation and technical support, addressing customer inquiries promptly and accurately.
  • Diagnose and troubleshoot hardware, software, and networking issues, implementing effective solutions to resolve problems.
  • Offer technical assistance on computer systems, applications, and devices to both customers and internal stakeholders.
  • Develop and maintain technical documentation, manuals, and knowledge base articles to support users and team members.
  • Assist in new product certification processes and manage certification renewals.
  • Support the organization's operational efficiency by ensuring smooth operations and timely resolutions.
The successful candidate will have a strong background in technical support and excellent communication skills. They should possess a bachelor's degree in Computer Science, Information Technology, or Engineering, as well as minimum 3–5 years of hands-on technical support experience. Solid analytical and problem-solving skills, along with proficiency in Microsoft Office applications, are also required.The organization offers a competitive salary and a comprehensive benefits package, including opportunities for growth and development.

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