Assistant Sales Manager

Additional Information

Job Number

Job CategorySales & Marketing

LocationSingapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore, 238865

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

JOB CRITERIA

• Responsible for managing Special Corporate segment of the Hotel (i.e. RFP Accounts)
• To identify, solicit & prospect new business opportunities with potential revenue for all areas of the Hotel i.e. Guestrooms (Transient & Groups), catering events, F&B outlets, Retail etc.
• Build and strengthen relationships with existing and new corporate customers to enable future bookings. Activities include sales calls, entertainments, sales trips, roadshows, site inspections etc.
• To meet and exceed individual and team sales targets
• To generate a YOY ADR increase (stipulated %) for the RFP accounts
• To contribute positively to Engagement Survey department result by being proactive in all aspects of department and interdepartmental issues.

DUTIES AND RESPONSIBILITIES

• To meet and exceed individual assigned sales goal and shared responsibility for team members for achievement of total department sales budget. Derive creative upsell initiatives.

• To conduct 5 sales calls daily and 3 sales activities i.e. Entertainment & Site Inspection per week.

• To submit sales call report on weekly basis

• To identify and develop new potential accounts (to prospect at least 2 new accounts per week)

• Develop sales plans to generate business from identified markets/accounts.

• Determine corporate account needs and initiate sales activities of each assigned market/account to enable future bookings.

• Promote Marriott Bonvoy benefits (Transient and Events) and ongoing promotions to the customer in order to solicit and secure increased future business.

• Actively participate in MI Leads Generation (Cross-property referral program) to meet property and team goals

• Continuously communicate the benefits and ongoing promotions of the hotel to the customer.

• Management and growth of corporate accounts by tracking individual transient, group and catering production goals

• Negotiate transient rates for assigned accounts.

• Prospect new business through phone solicitation, physical sales calls, site inspections, trade shows, sales blitz, e-mail, research via newspapers & online resources

• Gather market intelligence: new product ideas, competition activities, new customer trends and performance.

• Support Sales Centre Team by providing information to close groups/catering.

• Sell the benefits of the Sales Center/property sales and event management structure.

• Be actively involved in ensuring prompt follow-up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all said documents.

• Be a team player motivating peers and subordinates in support of department goals in sales and operations. To manage and develop Interdepartmental relations while not compromising customer satisfaction, revenue, profitability or associate morale of department / Hotel. To initiate team building activities.

• To share responsibility for development and training of direct reports.

• To adhere to personal behavioral norms of integrity such as grooming, ownership, accountability, responsibility, visibility and punctuality.

• Perform any other duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing Department.

JOB SPECIFICAITONS

• Candidate must possess at least a Diploma in any field.
• Strong overall sales and communication skills
• Understanding of hotel(s) business mix needs of transient, group and catering events business
• Confident, high-energy and enthusiastic
• Ability to present ideas, expectations and information in a concise, well-organized manner
• Excellent interpersonal conflict management skills
• Software knowledge (Microsoft Office)
• Good to have Hotel Sales systems knowledge (i.e. Opera S&C)
• Understanding and achieving team and individual goals
• Effective time management skills
• Understanding of sales strategies and account profitability
• Demonstrated leadership skills
• Demonstrated customer development and relationship management skills

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.