Service Manager

2 weeks ago

East Region, Singapore TCR Solution Sdn Bhd Full time $80,000 - $120,000 per year

Job Summary:

Managing and creating a high level of productivity and efficient organization of resources to maximize throughput and act to continuously improve day to day operations.

Key Responsibilities:

  • Oversee the end-to-end service management process, from work order creation to completion, ensuring efficiency and quality at every step.

  • Manage a team of technicians and service personnel, providing guidance, support, and training as needed.

  • Utilize ERP software to schedule appointments, assign tasks, track progress, and optimize resource allocation.

  • Monitor inventory levels, coordinate with vendors for replenishments, and ensure adequate stock availability for service activities.

  • Maintain strong communication with customers, providing updates, addressing concerns, and ensuring a positive service experience.

  • Analyze performance metrics and generate reports to identify areas for improvement, implement corrective actions, and drive operational excellence.

Requirements:

  • Bachelor's degree in Business Administration, Engineering, or related field.

  • Proven experience in service management, preferably with knowledge of ERP. Ground Support Equipment experience is highly desired.

  • Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.

  • Excellent organizational abilities and attention to detail.

  • Analytical mindset with the ability to use data-driven insights to make strategic decisions.

  • Effective communication skills, both written and verbal.

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