SG - IT Desktop Support Analyst

5 days ago

Singapore Computacenter Full time $40,000 - $80,000 per year

The IT Desktop Support Analyst is the first point of contact for customers with an IT problem, issue, question, or request. The primary duties include:

  • Interacts with users via phone and email to understand and document issues. Monitor and own all incoming support calls and tickets, escalate and assign to others as necessary, and provide clear, concise documentation to users as requests are handled and closed
  • Assists employees and contractors with technical support of business computers, applications, and related technology
  • Diagnose, gather requirements, document, and resolve user computer issues with goal of first call resolution for all calls
  • Install and maintain computer systems and peripherals following established standards and guidelines
  • Perform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipping, and general support to other team members

Job Responsibilities

  • Be first level of IT support for business users
  • Manage help desk requests, documentation, end-user communications, escalations
  • Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions
  • Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software
  • Open service requests and manage warranty repairs with hardware vendors
  • Manage new user request process including configuring, setup, inventory, and testing of new user computers prior to delivery
  • Retire old IT assets including record keeping and appropriate asset disposal
  • Follow-up on equipment delivered to other sites and assure equipment was received and set up properly
  • Support users receiving replacement computers with data transfer
  • Manage computer and user objects in Active Directory including password resets, account disabling,
  • and modifying other account attributes using ADUC
  • Install or restore computer systems from a standard image

Requirements

  • Requires knowledge and insight of all aspects of IT Infrastructure, operations, and processes used to support computers at company facilities and also remote users
  • Knowledgeable of TCP/IP, DHCP, DNS, VPN, and network fundamentals
  • Understands network connectivity including Ethernet wiring components, patch panels, switches, and wireless network systems
  • Asset and inventory management
  • Purchasing requisition and receiving processes
  • Understanding of IT infrastructure and how different components interact
  • Strong problem solving skills
  • Knowledge of Windows operating systems and Google applications
  • Serves as member of the on call support team
  • Excellent interpersonal skills and ability to work effectively with others
  • Resourceful, customer focused, team player

Work Conditions

  • Overtime may be required in meet project deadlines
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects
  • Participation in training sessions, presentations, and meetings
  • Ability to lift up to 50 lbs

  • Desktop Support Analyst, Sg

    4 days ago

    Singapore JERA Global Markets Pte. Ltd. Full time

    COMPANY DESCRIPTION **About the Company** JERA Global Markets (JERAGM) is a leading utility-backed seaborne energy trader specialising in LNG, coal and freight. A joint venture between majority shareholder JERA Co., Inc. and EDF Trading, JERAGM’s shareholders are among the world’s largest utilities. JERAGM operates one of the largest energy portfolios...

  • Desktop Support Analyst

    2 weeks ago

    Singapore PERSOLKELLY Singapore Full time

    Our client is looking for Desktop Support Analyst to support and troubleshoot 1st and 2nd level of end-users issues in Singapore Office. **KEY RESPONSIBILITIES** - **Act as hub for IT communications with the user base in Asia-Pacific region.**: - **Working closely with IT Engineering to support system maintenance team.**: - L1 & L2 troubleshooting support...

  • Desktop Support Analyst, Sg

    5 days ago

    Singapore Jera Global Markets Full time $40,000 - $80,000 per year

    COMPANY DESCRIPTION **About the Company** JERA Global Markets (JERAGM) is a leading utility-backed seaborne energy trader specialising in LNG, coal and freight. A joint venture between majority shareholder JERA Co., Inc. and EDF Trading, JERAGM's shareholders are among the world's largest utilities. JERAGM operates one of the largest energy portfolios in...

  • Desktop Support

    2 days ago

    Singapore Total IT Global Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker.** **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and...

  • Desktop Support

    4 days ago

    Singapore Power It Services Full time

    _Job Description : _ - Experience in windows + Mac **Job Types**: Full-time, Permanent **Salary**: $7,000.00 - $10,000.00 per month **Experience**: - Desktop support: 2 years (preferred)

  • Desktop Support Analyst

    1 week ago

    Singapore Evolution Singapore Full time

    Overview We are looking for a dynamic Desktop Support Analyst to provide high-quality IT support to senior stakeholders, including executives and portfolio managers. This individual will excel in fast-paced, high-pressure environments, delivering reliable VIP support and ensuring smooth IT operations across multiple Asian offices. This role is vital to...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: -** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Power It Services Full time

    _Job Description : _ - Proven work experience as a Desktop SupportEngineer or Field services Technical Support Engineer - Must possess the proven ability to install andconfigure new IT equipment, perform PC Refresh, deploy new hire installs ofequipment, PC moves, retirement and pickup of devices set for retirement. Wipedrives with proper tool before...

  • Desktop Support Engineer

    6 days ago

    Singapore Total IT Global Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Excellent communication relationship-building and internal customer service skills -...