L2 Network Engineer

1 day ago

NorthEast Region, Singapore Jobline Resources Pte Ltd Full time

Responsibilities


• To provide Data centre operation support


• Analyse problems, perform troubleshooting, and track problems through resolution.


• Responsible for monitoring activities, such as network and bandwidth usage


• When necessary, escalate problems to the appropriate stakeholders / principals


• Ensure generation and management of support tickets according to SLA requirements


• Schedule and run periodic maintenance for network infrastructure at the data centre


• Plan and manage change request and / or maintenance activities for network operations including firmware patches.


• Ensuring zero service level breaches and achieve 100% compliance with policy and procedure.


• Perform Change Request, Service Request as assigned by team lead according to the SLA.


• Managing of Cisco Routers and Switches and perform firmware patching on network equipment.

Requirements


• Degree/Diploma in Computer Science, Computer Engineering or equivalent with 3 - 5 years of experience working as a network engineer within the operations environment.


• Good grasp of technical skills (network)


• Must possess CCNA / CCNP certification


• Good grasp of technical skills (network)


• Past working experience in Cloud environment is an advantage


• Good understanding and appreciation of network and system design


• Keen sense of urgency for service performance issues


• Able to handle demanding service response and recovery turnaround


• Able to manage daily support tasks to meet stringent SLA requirements


• Excellent scheduling and multitasking skills


• Meticulous and process-oriented


• Good, hard-working attitude with ability to work well under pressure


• Good analytical skills with ability to work with others to resolve problems.


• Good organization skills, with ability to properly document and track information.


• ITIL certification will be an added advantage.


• Good knowledge of following products will be advantageous: Cisco, NTP, FS load balancer, Solarwinds, IXIA

Licence no: 12C6060

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