VisionPLUS Production Support Engineer

2 days ago

Singapore Unison Consulting Pte Ltd Full time $60,000 - $80,000 per year

Role Summary

The L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring, triaging, and resolving first-level issues across VisionPLUS 10 modules. This includes batch job monitoring, incident handling, and coordination with L2/L3 teams for escalations.

Key Responsibilities

  • Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
  • Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
  • Handle initial triage of incidents and user tickets.
  • Provide quick fixes and workarounds for known issues.
  • Maintain SOP documentation and knowledge base for recurring issues.
  • Escalate unresolved or complex problems to L2/L3 teams.
  • Coordinate with development, infrastructure, and vendor teams.
  • Support monthly release deployments and patching activities.
  • Prepare RCA and incident reports.
  • Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests.
  • Assist with routine tasks such as password resets, account unlocks, and basic configuration
  • changes.

Required Skills & Experience

  • Relevant experience in L1 support roles, preferably in banking or card systems.
  • Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
  • Exposure to JCL, COBOL, VSAM, CICS is a must.
  • Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
  • Familiarity with SQL/DB2 and log analysis – Good to Have
  • Strong communication and customer service orientation.
  • Experience with ITSM tools (e.g., ServiceNow, Remedy)
  • Knowledge of ITIL practices preferred – Good to Have
  • Client-Specific Context
  • The role is part of a broader support structure involving 24x7 coverage for over 50 applications.

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