Information Specialist

1 week ago

Singapore Allegis Group Singapore Pte Ltd Full time $104,000 - $130,878 per year
  • Facilitate effective use of technology tools by local office employees
  • Manage incidents and service requests in alignment with the ITIL framework
  • Build and maintain strong working relationships with business teams

A large MNC is seeking a skilled Information Specialist to support IT projects across the APAC region. The position is responsible for providing advanced support across end-user computing environments, including desktop systems, printers, and Audio-Visual (AV) technologies in meeting spaces. The role plays a critical part in maintaining IT asset records, resolving escalated technical issues, and supporting the day-to-day operations of the workplace IT environment.

The Position:

• Facilitate effective use of technology tools by local office employees to meet business needs. Identify knowledge gaps and deliver targeted training.

• Manage incidents and service requests in alignment with the ITIL framework across APAC offices.

• Build and maintain strong working relationships with business teams and local management.

• Oversee IT asset management, including inventory tracking and lifecycle maintenance.

• Provision and maintain PCs in accordance with company standards and processes.

• Collaborate with global and regional IT teams to ensure seamless integration of local systems with global infrastructure.

• Support IT infrastructure upgrades and office relocation projects.

• Maintain and update IT documentation and knowledge base content.

• Assist with data center operations, including cabling, device maintenance, and system monitoring.

• Provide support for meeting room setup and maintenance. Assist with business meetings and events.

• Manage vendor relationships and monitor performance to ensure service quality.

The Candidate:

• Skilled in desktop and laptop provisioning and troubleshooting including remote end users.

• Familiar with IT Incident and Service Request management processes and tools

• Familiar with IT asset management systems and inventory tracking.

• Experience with network, server, telephony, and UPS system operations.

• Proficient in implementing and managing Telco circuits.

• Strong understanding of IT cabling and patch panel management.

• Strong understanding of Microsoft Teams and Logitech-based meeting room technologies.

• Experience with digital signage solutions, including deployment and configuration.

• Familiarity with AV systems such as QSC, Crestron, and Biamp is advantageous.

• Strong communication skills for effective collaboration with internal teams and external partners.

• Strong vendor management capabilities, including coordination, negotiation, and performance tracking.

Preferred Qualifications

• Bachelor's degree in a technical field such as computer science, computer engineering, a related field, or equivalent practical experience.

• ITIL Certified.

We regret to inform that only shortlisted canddiates will be notified.

EA Reg No: R , Low Ciao Ling

Allegis Group Singapore Pte Ltd, Company Reg No N, EA License No. 10C4544

information_technology

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