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Knowledge Management Lead
2 weeks ago
Job Description:
Responsibilities:
• Develop and maintain a comprehensive and easily accessible knowledge base, ensuring it's up-to-date and relevant.
• Organize and categorize information effectively, using appropriate tools and systems.
• Facilitate knowledge sharing sessions, training programs, and workshops to improve team skills and knowledge.
• Analyze service desk processes to identify areas for improvement through knowledge management.
• Collaborate with other teams and departments to ensure knowledge sharing and alignment.
• Report on and improve upon knowledge base utilization and effectiveness.
• Provide regular reports on the effectiveness of knowledge management initiatives.
Knowledge and Skills:
• Familiarity with service desk tools and technologies, such as ticketing systems and knowledge management platforms.
• Strong understanding of knowledge management principles, best practices, and tools.
• Ability to analyze problems, identify root causes, and develop effective solutions.
• Excellent written and verbal communication skills, with the ability to effectively communicate complex information.
• Ability to analyze data and identify trends, and to use data to make informed decisions.
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