Service Delivery Manager
1 week ago
Responsibilities:
- Work as part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLAs)
- To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices
- Provide technical leadership to team members and provide technical consultancy to customers on matters related to system performance, integration and configuration.
- Assist project Service Delivery Manager on managing the day-to-day Operations management.
- Analyze system performance and makes recommendations for optimization
- Ensure that the production environment is highly available per the needs of the business and
- established Service Level Agreements.
- Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for
- successful resolution of issues and incidents
- Review Incident Report
- Participate in the upgrade/patching planning and execution of the Middleware software
- Ensure adherence to applicable Change and Release Management processes.
- Develop technical documentation and procedure on monitoring, performance.
- Regular projects reporting update to SDM & any other duties as and when assigned
- Lead problem determination on system errors or malfunctions, and works with the application
- team/supplier to identify, diagnose and rectify the problem.
- Performs capacity study to analyze current resource utilization and estimates future requirements.
- Monitoring system to ensure high availability and optimal performance
- Update documentation of work
Requirements:
- Degree in any Information Technology degree or related sciences
- Windows system administration background is required
- 5+ years of VMWare experience with good knowledge on HCI (Hyper Converged Infrastructure), SDDC, ESX, VCenter and Hyper-V
- Familiarity with VMWare automation (VRA,VRO)
- Hands-on knowledge in Shell, Perl, Python or PowerShell
- Familiarity with automated security patch and vulnerabilities management.
- Experience planning and setting up project environments across development, QA and production
- Experience in software-defined infrastructure software stack
- Experience in VActive Directory, Domain Controller, DNS, DHCP, DFS, Proxy and Firewall servers
- VCP certification is a definite plus
- AWS Certified
- Familiarity with the Government Data Centre (GDC) on boarding process
- Familiarity with the prevailing Singapore Government standards and policies on infrastructure design and governance
Qualified in ITIL or similar qualification in Service Management is preferred
-
Service Delivery Manager
3 days ago
Singapore River Lenovo PCCW Solutions Full timeWe are looking for a Service Delivery Manager with at least 15 years of experience in the delivery of managed services within the contract scope and fulfilling the expected SLA. The SDM will manage a team of infrastructure engineers to provide 24x7 operational support to client's infrastructure in their designated DC location.The SDM is expected to have good...
-
DELIVERY MANAGER
4 days ago
Singapore HUNTER DELIVERY PTE. LTD. Full timeRoles & Responsibilities Key Responsibilities • Manage end-to-end delivery of projects, ensuring timely and highquality outcomes • Serve as the primary liaison between internal teams and clients • Track project progress, resolve issues, and mitigate risks • Collaborate with stakeholders to define project scope, goals, and deliverables • Lead and...
-
DELIVERY MANAGER
1 week ago
Singapore HUNTER DELIVERY PTE. LTD. Full timeKey Responsibilities Manage end-to-end delivery of projects, ensuring timely and highquality outcomes Serve as the primary liaison between internal teams and clients Track project progress, resolve issues, and mitigate risks Collaborate with stakeholders to define project scope, goals, and deliverables Lead and motivate cross-functional teams to deliver on...
-
HR Service Delivery Manager
4 days ago
Singapore BIPO Service Shanghai Limited Full time**JOB DESCRIPTION** **Role**:HR Service Delivery Manager **Reports to**: Managing Director **Location**: Various global destinations **The Role** This is an exciting position for an experienced HR professional with an entrepreneurial mindset who is willing to embark in a start-up of an international HR service provider company in a new country. The...
-
Manager/senior Manager
2 weeks ago
Singapore NCS National Council of Social Service Full timeOversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s) [What the role is] Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Duties include the following: Implementing service...
-
Assistant Director, Service Delivery
1 week ago
Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently.[What you will be working on]Support Director and Deputy Director to achieve better outcomes for persons who use social services so...
-
Senior Project Manager
2 days ago
River Valley, Singapore Farm Manager SA Full time**Sundays River Valley Area - Eastern Cape**: Our client is looking for a Senior Project Manager - Citrus Procurement, Technical Advice & Processing to join the team. **MINIMUM REQUIREMENTS** - Agricultural qualification with focus on citrus - Industrial Engineering or a Technical qualification, but must have worked in the citrus industry managing a...
-
Senior Manager, Service Delivery
1 week ago
Singapore Public Service Division Full time $120,000 - $180,000 per year[What the role is]Oversee implementation and growth of social services and initiatives that meet the needs of service users effectively and efficiently.[What you will be working on]Be part of a team that seeks to achieve better outcomes for persons who use social services so that service users are empowered to live with dignity. Key responsibilities are to...
-
Deputy Director, Service Delivery
2 weeks ago
Singapore NCS National Council of Social Service Full time[What the role is] Support Director in leading division and collaborating with other NCSS divisions to achieve better outcomes for persons who use social services, so that these service users are empowered to live with dignity. This includes the following: Lead the team to enable delivery of quality and effective services by service providers by...
-
Delivery Business Operation
2 days ago
Singapore 4T'S DELIVERY AND MOVING SERVICES PTE. LTD. Full time**Business Development Operations for Delivery Roles** **1. Purpose and Objectives** - Drive growth by expanding delivery services. - Establish and maintain strong client relationships. - Optimize delivery processes for efficiency and customer satisfaction. - Identify new market opportunities and partnerships. **2. Key Responsibilities** - **Market...