Executive (Service Excellence) - Ubi - 3100

4 days ago

East Region, Singapore PERSOL Full time $40,000 - $80,000 per year

11 Months Contract

Working Location: Ubi

Working Hours: Mon to Thu (8.30AM to 6.00PM), Fri (8.30AM to 5.30PM)

Job summary:

The Staff Officer, Service Excellence plays a crucial role in assisting the day-to-day operation of a responsive Feedback System, including evaluating and acting on public feedback, liaising with relevant Department/Unit on follow-up actions, including service recovery. The officer will also assist in the implementation of service excellence plans and policies including to assist in monitoring, collating and generating organisation's feedback statistics.

Key responsibilities:

  • Act on day-to-day public feedback received, including to monitor and resolve the feedback within expected standards.
  • Assist in implementation of service excellence plans and policies, which includes working and communicating with relevant Department/Unit.
  • Monitor, collate and generate timely and accurate force wide feedback statistics for analysis and presentation, when needed.

Qualifications and Skills:

  • Minimum bachelor's degree in any discipline.
  • Good Microsoft office skills.
  • Good writing and interpersonal skills in liaising with internal and external stakeholders.
  • Detailed and meticulous in planning.
  • Motivated and takes initiative.
  • Able to work independently with minimal supervision.
  • Able to work well in a team.
  • Knowledge of organisational services, operations, and public safety measures is an advantage.

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