Post Sales Engineer

We are seeking a highly skilled and customer-focused Post-Sales Engineer to manage and support the implementation, customization, and optimization of Vasion solutions for our clients. With a strong emphasis on cloud expertise, particularly AWS, this role ensures seamless solution deployment and exceptional client satisfaction post-sale.

Job Description

Key Responsibilities:

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• \tSolution Deployment:

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• \tLead the implementation and deployment of Vasion solutions, including Vasion Automate, Vasion Output, and Vasion Print, ensuring alignment with client requirements and industry best practices.

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• \tConfigure and integrate solutions within client environments, leveraging AWS cloud services as needed.

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• \tCloud Expertise:

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• \tUtilize AWS tools and services for solution deployment, ensuring scalability, security, and reliability.

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• \tAdvise clients on cloud adoption strategies and assist in migrating workflows to cloud-native platforms where applicable.

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• \tTechnical Support:

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• \tProvide advanced post-sales technical support to clients, addressing issues related to solution performance, configuration, and integration.

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• \tCollaborate with internal teams to troubleshoot and resolve complex technical challenges.

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• \tCustomization & Optimization:

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• \tCustomize Vasion solutions to meet unique client needs, including API integrations and workflow automation.

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• \tMonitor solution performance and recommend optimizations to enhance efficiency and effectiveness.

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• \tClient Training:

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• \tConduct comprehensive training sessions for clients, ensuring they are well-equipped to use Vasion solutions effectively.

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• \tDevelop training materials, including guides, tutorials, and FAQs, tailored to client needs.

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• \tDocumentation:

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• \tCreate and maintain detailed implementation plans, technical documentation, and reports to ensure transparency and traceability in solution deployment.

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• \tDocument technical issues, resolutions, and client feedback to improve future implementations.

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• \tStakeholder Collaboration:

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• \tWork closely with sales, pre-sales, and partner teams to ensure a smooth handover from the sales process to implementation.

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• \tAct as a trusted advisor to clients, building strong relationships and advocating for their success.

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• \tContinuous Learning:

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• \tStay up-to-date with Vasion product developments, AWS innovations, and industry trends to ensure cutting-edge solutions for clients.

Qualifications:

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• \tEducational Background:

Bachelor's degree in Information Technology, Computer Science, or a related field.

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• \tExperience:

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• \tMinimum of 5 years in post-sales engineering, cloud engineering, or technical implementation roles within the SaaS or IT solutions industry.

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• \tProven experience deploying and managing solutions in AWS environments.

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• \tCertifications:

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• \tAWS certifications, such as AWS Certified Solutions Architect (Associate or Professional), AWS Certified DevOps Engineer, or AWS Certified Advanced Networking.

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• \tAdditional certifications in workflow automation or enterprise solutions (e.g., ITIL, Vasion, or equivalent) are advantageous.

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• \tTechnical Proficiency:

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• \tExpertise in cloud infrastructure, network configuration, and data security.

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• \tProficiency in scripting languages (e.g., Python, PowerShell) and APIs for integration and automation.

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• \tSoft Skills:

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• \tStrong problem-solving abilities and customer-first mindset.

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• \tExcellent communication and interpersonal skills to liaise effectively with clients and internal teams.

Key Competencies:

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• \tCloud Mastery:

In-depth knowledge of AWS services, including EC2, S3, Lambda, and CloudFormation, with a focus on designing scalable and secure solutions.

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• \tClient Focus:

Demonstrated ability to understand client needs and deliver tailored post-sales support.

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• \tTechnical Leadership:

Proven ability to lead complex implementations and mentor junior team members.

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• \tCollaboration:

Experience working across functions, including pre-sales, sales, and partner teams, to deliver seamless client experiences.

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• \tAdaptability:

Thrives in dynamic environments, proactively addressing evolving client needs and technological advancements.

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