ERP Support

6 days ago

Singapore PMG Asia Pacific Pte Ltd Full time $90,000 - $120,000 per year

We are seeking a dedicated and experienced SAP S/4HANA Functional Support Consultant to join our team on a 1-year contract basis, with potential for renewal. The successful candidate will play a key role in supporting the SAP S/4HANA implementation, overseeing the ongoing maintenance of the system, and ensuring exceptional service delivery to end users of our ERP platform. The Consultant will play a crucial role in working with consultants, managing the resolutions of technical issues, collaborating with cross-functional teams, ensuring effective communication between internal and external stakeholders, and optimizing processes to enhance the overall support experience.

  • Manage escalated ERP-related issues, collaborating with technical teams to ensure timely resolution and minimal disruption to business operations.

  • Analyse and troubleshoot complex system issues, identify root causes, and implement solutions.

  • Interact with software providers and vendors to coordinate technical support, troubleshoot issues, and manage software updates.

  • Provide an advanced level of troubleshooting support in response to complex problems, questions, and inquiries that have been escalated by junior staff.

  • Collaborate with technical teams to troubleshoot and resolve complex problems, applying in-depth knowledge of the ERP system's functionalities.

  • Develop and maintain efficient support processes and workflows, ensuring adherence to best practices.

  • Ensure high customer satisfaction by delivering timely and effective support services.

  • Ability to deliver basic SAP training to client end-users and prepare end-user training material.

  • Ability to work closely with peers and users to deliver optimum service.

  • Work closely with the direct report to generate and present regular reports on the team's performance, customer satisfaction, and key performance indicators (KPIs) to senior management.

Job Requirements

  • Bachelor's degree in business, IT, or related field (or equivalent experience).

  • Requires a minimum of 2 years of experience in supporting ERP-related field

  • Strong leadership and people management skills.

  • Excellent problem-solving and analytical abilities.

  • Technical proficiency in software and technology troubleshooting.

  • Exceptional communication and interpersonal skills.

  • Confidence and ability to understand and navigate new technology quickly.

  • Ability to multi-task and manage time effectively.

  • Report to the head of the department.

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