Technical Workplace Executive

About the Role

We are seeking a dynamic Technical Workplace Executive to join our Singapore team and play a pivotal role in delivering exceptional workplace experiences for our clients. This position combines technical facility management expertise with a strong focus on customer service and stakeholder engagement to ensure optimal workplace environments that support business success.

Facility Maintenance & Operations Excellence

• Develop and implement comprehensive maintenance and operations procedures to ensure seamless facility functioning
• Coordinate all maintenance activities including Planned Preventive Maintenance (PPM), ad-hoc repairs, inspections, and building shutdown exercises
• Manage work orders and service requests with strategic prioritization to ensure timely completion
• Monitor and evaluate vendor and contractor performance to maintain the highest service delivery standards
• Maintain meticulous records of maintenance activities, equipment inventory, and warranty management

Health & Safety Leadership

• Ensure full compliance with health and safety regulations, codes, and guidelines
• Coordinate closely with client HSSE teams for new works involving hazard exposure, machinery deployment, and high-risk activities
• Conduct regular facility inspections to proactively identify and address safety concerns
• Develop, maintain, and test emergency response plans and procedures
• Deliver safety training and briefings while fostering a strong safety culture among employees and contractors

Strategic Vendor & Contract Management

• Build and manage strong relationships with external service providers including cleaning, maintenance, and security vendors
• Monitor vendor performance against service level agreements and contract terms
• Conduct regular vendor meetings to maintain service excellence and relationship strength
• Process vendor invoices, track expenses, and maintain strict budgetary control
• Resolve vendor issues and disputes efficiently and professionally

Space Optimization & Planning

• Collaborate with stakeholders to plan and optimize workspace utilization for maximum organizational efficiency
• Coordinate office relocations, reconfigurations, and furniture installations
• Analyze space utilization data to identify improvement opportunities and implement innovative solutions

Customer Service Excellence

• Provide outstanding customer service to internal stakeholders, addressing inquiries and resolving issues promptly
• Maintain effective communication channels with employees, management, and external stakeholders
• Ensure transparent and timely communication regarding all facility-related matters

Financial Management & Reporting

• Assist in developing and managing facilities budgets while optimizing operational costs
• Prepare comprehensive reports on facilities operations, maintenance activities, and budget performance
• Analyze operational data and metrics to identify trends and improvement opportunities
• Provide strategic recommendations for cost-effective solutions and operational efficiency enhancements

Workplace Experience Enhancement

• Conduct employee surveys and systematically gather workplace feedback
• Analyze feedback data to identify trends and improvement areas
• Implement evidence-based changes to enhance employee experience
• Manage workplace environment initiatives including wellness programs to ensure safe, comfortable, and productive workspaces

• Hospitality and Customer Service background - Essential for success in this role
• Strong technical facility management knowledge and experience
• Proven track record in vendor and contract management
• Experience in health and safety compliance and risk management
• Exceptional stakeholder engagement abilities - You'll be the key liaison between multiple parties
• Strong leadership and communication skills - Essential for managing teams, vendors, and client relationships
• Data analysis and problem-solving expertise to interpret metrics and develop solutions
• Genuine passion for creating positive employee experiences - This role is fundamentally about enhancing workplace satisfaction
• Proactive approach with strong attention to detail and organizational skills