Team Lead, Diagnostics Solutions Support

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Team Lead, Diagnostics Solutions Support

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That's what makes us Roche.

We are seeking a highly motivated Affiliate Team Lead to lead and guide a team of skilled Application Support Specialists. In this role, you will spearhead local efforts to deliver exceptional support for our cutting-edge molecular diagnostics portfolio. You will lead by example, ensuring a high standard of technical support and customer satisfaction while fostering professional growth and close collaboration with various internal and external stakeholders in the organization.

The Opportunity

• Leads & Develops High-Performing Teams: Manages and mentors a team of Application Support Specialists, focusing on professional growth, performance, and building a collaborative, customer-focused culture.
• Drives Strategic Support Initiatives: Plans and executes application support activities, ensuring they align with broader business priorities.
• Ensures Operational Excellence: Monitors key performance metrics and implements continuous improvement initiatives to enhance team performance and increase customer satisfaction.
• Manages Customer Relationships: Builds and maintains strong, long-term relationships with customers to ensure high levels of satisfaction.
• Facilitates Cross-Functional Collaboration: Works with internal and external stakeholders, including commercial, clinical, and global support teams, to introduce new solutions and resolve complex issues efficiently.
• Delivers Technical Support & Training: Provides direct support for product demos, training, and commissioning, while also designing and delivering in-depth technical training.
• Acts as a Subject Matter Expert: Serves as a subject matter expert in Molecular Diagnostics, staying current with industry trends and emerging technologies.
• Recommends Tailored Solutions: Proactively assesses customer needs to recommend customized support solutions and services that drive customer loyalty.

Who you are

• Educational Background: Holds a Bachelor's or Master's degree in a relevant field such as Molecular Biology, Biotechnology, or Biomedical Sciences.
• Extensive Experience & Expertise: Possesses over five years of experience in molecular diagnostics and life sciences, with strong technical expertise in technologies like PCR, real-time PCR, and NGS.
• Proven Leadership: Has a demonstrated ability to lead, motivate, and develop a high-performing team.
• Effective Communicator & Strategist: Combines strong communication and interpersonal skills with a strategic, customer-focused approach to problem-solving and decision-making.
• Project & Time Management: Exhibits excellent time management skills and the ability to effectively handle multiple projects simultaneously.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.