Assistant Centre Manager

**Purpose of Job**:
- Oversee the day-to-day operations of the Social Service Centre (SSC), that includes the running of meaningful activities for clients at the SSC, according to 365CPS' mission and values
- Facilitate the prudent running of SSC operations in a mission-driven and sustainable fashion in accordance with 365CPS' organisation goals and values
- Manage stakeholders to ensure the success of SSC operations
- Champion ethical conduct and professional competency among staff
**Key responsibility areas**:
Social Service Centre (SSC) Operations Management
- Manage the smooth running of all programmes and activities in the SSC in accordance with programme procedures and guidelines
- Ensure that needs of clients in the SSC are met
- Act as first point of escalation for issues arising within the SSC
- Identify areas of improvement and opportunities for development of new programmes to enhance SSC service delivery
- Engage with external parties on collaboration efforts
Financial Management
- Track financial reports to ensure that Centre activities meets the organisation's fiscal goals
- Propose annual budget required for Centre operations
Stakeholder Management
- Secure endorsement of new programmes from Director of Programmes & Services
- Present monthly report to update Director of Programmes & Services on SSC operations
- Escalate issues to Director of Programmes & Services where necessary
Staff Development and Supervision:
- Ensure an effective utilisation of staff resourcing/ voluntters to achieve an efficient service delivery system
- Facilitate programme services meetings and a staff dialogue addressing maters and concerns
- Recommend or conduct on the job training for staff
- Set performance expectation of supervisees
- Conduct bi-yearly performance appraisal of supervisees
- Identify staff professional development needs
- Ensure that supervision provides the highest degree of professionalism, autonomy, quality of service
- Participate in recruitment activities
**Requirements**:
- Minimum 3 years of experience in managing operations, preferably in the community services sector and with supervisory responsibilities
- Bachelor's Degree in any discipline but prefereably in Social Work
- Intermediate proficiency in Microsoft Office Excel, Word, and PowerPoint
- Must be able to accept to be relocated to other SSCs as and when is needed
**Competencies**:
Attuned to Client's Interest
- Understand underlying issues and context of client beyond those expressed
- Show sensitivity and take action beyond normal expectations with the will to improve the situation of client by addressing underlying needs
Coach for Performance
- Make specific suggestions to help others learn and grow professionally
- Identify strengths and facilitate learning gaps and learning development at individual and team level
- Create development opportunities and stretch assignments based on team members' strengths and development areas
Lead Teams
- Create conditions to enable team to perform at its best; and take action to improve team effectiveness/ morale
- Promote best practice standards in the delivery of programmes/ services
Drives Results
- Achieve high levels of effectiveness within own scope of work by timely interventions when own performance is sub-standard
- Hold self accountable for results
Evaluate and Energise Self
- Be self-aware and develop a reflective practice
- Manage emotions and respond appropriately even in emotionally charged situations
Model Integrity
- Demonstrate uncompromising honesty, ethics, and integrity
- Understand the organisation's ethical boundaries and effectively handles confidential and sensitive information