Service Engineer

1 week ago

Singapore Universal Analytical Technology Pte. Ltd. Full time $80,000 - $120,000 per year

Key Responsibilities

Technical Service & Support

  • Install, commission, and validate analytical instruments on-site.
  • Perform preventive maintenance, calibration, and troubleshooting for advanced laboratory equipment.
  • Diagnose and resolve issues in electronic and mechanical systems, ensuring compliance with safety guidelines.
  • Provide technical training to laboratory personnel on equipment operation and maintenance.
  • Prepare accurate service reports, technical documentation, and recommendations for performance improvement.
  • Conduct Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) to meet project deliverables.

Customer Support & Relationship Management

  • Build and maintain strong customer relationships in Singapore and regional markets.
  • Provide responsive technical support via phone, email, and remote channels.
  • Address service concerns and resolve complex technical issues efficiently.
  • Identify opportunities for service contracts, upgrades, and spare parts sales.
    Participate in technical reviews, customer presentations, and joint activities with account executives.

Job Requirements:

  • Diploma (minimum) or Bachelor's degree (preferred) in Electrical & Electronics Engineering or related field.
  • 3–5 years of hands-on experience in equipment repair, maintenance, and troubleshooting.
  • Solid understanding of electronic circuits, sensors, control systems, and instrumentation principles .
  • Familiarity with analytical instruments, preferably in fuel/lubricant testing, tribology, or material analysis.
  • Knowledge of ASTM, ISO, and other international testing standards.
  • Ability to read and interpret electrical schematics, wiring diagrams, and technical manuals.
  • Strong problem-solving skills with the ability to work independently under minimal supervision.
  • Excellent communication and interpersonal skills for effective customer engagement.
  • Willingness to travel within Singapore and occasionally to regional markets.
  • Experience working with multinational manufacturers is an advantage.
  • Understanding of both international and local regulatory standards for scientific equipment.

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