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Service Sales Engineer

2 weeks ago

Singapore STX SERVICE SINGAPORE PTE. LTD. Full time

Continuing focus on strengthening customer service process to improve customer satifaction.
- Developing keys staffs throught traiming/ coaching/mentoring to enhance their performance with their competencies.
- Conducting monthly meetings with the keys personnel to share and feedback from key results for corrective and continually to seek for process improvement.
- Ensure that customer satisfaction index are met to set benchmark.
- Provide support to aftersales Senior Manager on every kind od customerq enquireis or complaints.
- Conduct periodical review of the performance of individual staffs (especially key staff) to ensure that the work attitude and work performance in line to the company objectives.
- To taker up a proactive sales roles in business developments projects.
- Resposible in conducting sales presentation customers on company's products and solutions.
- Analyse the business market,aligning with the business developments and sales goals of the company.
- Creating strategy plans,preparation and performance of sales.
- Analyse data and propose key solutions to the Managements.
- Gather,compile, analyse and utilize market intelligence to support and facilitate business decision.
- Perform and maintain networking with potential and existing business clients.
- Effectively track and report sales progress to the Management.
- Porviding guice to other team members in their work.