Guest Services. Assistant

20 hours ago

Orchard Central Community Development Council, Singapore York Hotel, Singapore Full time $25,000 - $35,000 per year

Company Description

York Hotel Singapore, nestled in the urban oasis of Mount Elizabeth and within walking distance to Orchard Road, is an upscale 4-star business hotel offering 407 well-appointed rooms and suites. The Tower Block includes 64 non-smoking rooms, while the Annexe Block boasts 343 rooms and suites. The hotel provides various amenities and facilities, including 8 function rooms capable of hosting up to 450 guests for diverse events. Guests can enjoy a variety of dining options at White Rose Café, featuring Western and Asian cuisine along with Penang specialties from its popular thrice-yearly Penang Hawkers' Fare.

Role Description

This is a full-time on-site role for a Guest Services Assistant located in Orchard. The Guest Services Assistant will be responsible for delivering exceptional customer service, managing guest check-ins and check-outs, addressing guest inquiries, and providing administrative assistance. Additional tasks include maintaining high standards of hospitality, ensuring guest satisfaction, and assisting with various hotel services as needed.

Qualifications

  • Strong Interpersonal and Communication skills
  • Experience in Customer Service and Customer Satisfaction
  • Ability to provide Administrative Assistance
  • Excellent organizational and multitasking abilities
  • Attention to detail and problem-solving skills
  • Previous experience in the hospitality industry is a plus
  • High school diploma or equivalent; a degree in Hospitality or related field is advantageous

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