F&B Outlet Assistant Manager

Job Purpose:

The F&B Outlet Manager leads the compliance of service, food hygiene, safety and other standards amongst the team on each shift. He/She assists in managing front-of-house operations and customer services to optimise outlet performance. He guides the staff in management of customers' queries, and plans staff scheduling based on operational needs. He monitors food and beverage services to ensure excellence customer service, and is expected to suggest areas for continuous improvement within the team.

Responsibilities

Manage Food and Beverage Operations

1. Monitor opening, operating, and closing of shifts for the outlet

2. Review staff roster to ensure adequate manpower for each outlet

3. Analyse inventory levels to propose purchases for the outlet

4. Develop strategies to achieve sales targets according to customers' profiles

5. Plan operational budgets for the outlet

6. Coordinate crisis response and recovery activities in accordance with business continuity policies

7. Interview new staff

8. Translate team members' skill requirements into learning and development plans

Guide continuous improvement activities

1. Review existing work processes and procedures in accordance with process improvement reviews

2. Propose to management on the initiatives for continuous improvement within the outlet

3. Plan continuous improvement activities within the outlet

4. Analyse workplace performance and processes to identify opportunities for innovation, improved work practices and utilisation of emerging technology

Maintain hygiene, safety and standards

1. Perform audit on staff adherence with the organisation's personal, food and beverage hygiene standards

2. Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)

3. Perform audit on staff's compliance with the organisation's Workplace Safety and Health (WSH) policies and procedures

4. Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages

Manage customer experience

1. Analyse current customers' profiles and preferences to provide targeted recommendations

2. Deploy customer service standards within the outlet to drive organisation's customer experience goal

3. Recommend initiatives to minimise customer service performance gaps

4. Implement customer loyalty strategies

Monitor hygiene, safety and standards

1. Monitor team's adherence to the organisation's food waste management Standard Operating Procedures (SOPs)

2. Monitor team's adherence with the organisation's Workplace Safety and Health (WSH) policies and procedures

3. Monitor outlet's compliance with legislative requirements pertaining to handling and consumption of alcoholic beverages

Meticulous and resourceful

1. He should have mental resilience to operate in high pressure environment, with the diplomacy to defuse anger and to resolve problems.

Flexible Work Schedule

1. He is able to work in a flexible schedule, including weekends, evenings, and public holidays, and is capable of interacting with colleagues and customers from a diverse background.

Others

· Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

· Not engage in any unsafe or negligent act that may endanger yourself or others working around you.

· Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

1. Any other duties/projects as assigned by Supervisor and/or Management.

Skills and Competencies

• Diploma / Bachelor's Degree in F&B Services, Hospitality, or a related field.
• 3-5 years in FNB experiences in customer service and Supervision of FNB team (experience in a recreation club is a plus).
• Excellent customer service skills and ability to resolve issues effectively.
• Ability to multitask and have good time management skills
• Dependable and good team player
• Good communication and interpersonal skills
• Professional certification in culinary arts/service