Assistant / Outlet Manager | Food Court | F&B

1 week ago

Orchard, Singapore Select Group Pte Ltd Full time $60,000 - $120,000 per year

Responsible for implementing business plans relating to staff control, handles people issues, performs store-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back office support. He/she is responsible for the recruitment, training and motivating staff, and assisting in day-to-day activities of an outlet.

Responsibilities:

Business Operations

  • Assist in the overall management of the outlet
  • Handling emergency and difficult situation
  • Coordinate daily roster and supervise attendance
  • Supervise and coordinate, pre-meal meeting conducted with staff daily
  • Project and order daily required supplies
  • Provide co-ordination and services for both kitchen and service.
  • Provide suggestions or develop new SOP to improve on operation.
  • Liaise with food stall operators to address their needs and concerns.
  • Ensure partners/vendors comply with contractual agreements and food court policies.

People Management

  • In-charge of recruitment, selection and training of new hires
  • Monitor and manage the staff performance including punctuality, customer service and food quality
  • In-charge of overall supervision of the outlet/restaurant
  • Facilitate innovation and lead staff to implement change

Customer Service

  • Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience
  • Ensure and maintain service quality and professional etiquette
  • Customer feedback management

Adhering to Quality and Standards

  • Examine food and beverage preparation
  • Ensure quality control for food and service

Skills/Qualifications:

  • At least 3 to 4 years of relevant experience in Foodcourt, managerial role
  • Minimum 'O' level or Graduate Diploma in any field/Diploma/Advanced/Higher/ in F&B service or equivalent
  • Willing to be involved in hands on operations
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Perform tasks independently or with minimum supervision
  • Ability to work cohesively with fellow team members as part of a team
  • Willing to work 6 days work week, inclusive of Weekends and Public Holidays

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