Data Centre NOC Lead

2 weeks ago

Ang Mo Kio New Town, Singapore APBA TG Human Resource Pte Ltd Full time $60,000 - $120,000 per year

Responsibilities

  • Managed staffing of resources to fulfil 24x7 rotational shifts

  • Team Leadership and Management

  • Develop, mentor, and conduct performance reviews for the 24x7 DC Operations team.
  • Serve as the primary escalation point for all operational incidents and staffing issues.
  • Develop and maintain the 24x7 shift schedule to ensure continuous coverage and manage shift rotation/time off requests
  • Own, update, and govern all DC SOPs; drive regular reviews and training sessions to ensure team compliance
  • Oversee L1 incident response, including identifying, diagnosing, and performing basic L1 network (e.g., port patching/testing) and server hardware (e.g., drive swaps, console access) troubleshooting

  • Ensure DC Ops staff are following SOP to:

  • Perform DC site escort for vendor visitors or vendor engineers

  • Perform monitoring of system alerts and perform escalation to next level for support
  • Abide and enforce the operating procedures required by the DC owner
  • Perform basic network check and L1 troubleshooting

  • Maintain Server/LAN room management

  • Expertise in maintaining optimal server room layouts for efficient cooling and cable management

  • Experience in managing access control and environmental monitoring systems for server rooms
  • Perform Data centre management
  • Physical access management (e.g., security clearance, biometric and key card systems) and maintain an audit log of all visitors and team activities.
  • Proficiency in data centre capacity planning and resource allocation
  • Experience in implementing DCIM (Data Centre Infrastructure Management) solutions for comprehensive monitoring and management of data centre assets

  • Monitor service request management

  • Ensure logging of tickets by the DC Ops staff

  • Ensure on-time escalation of tickets to next working level
Requirements
  • Minimum 5 years of working experience in DC Operation and 2 years as a team lead
  • 2 years' experience in people management
  • Basic knowledge in network troubleshooting, Cisco CCNA or alternatives certification is preferred
  • Good knowledge in using ITSM system
  • Good knowledge in managing backend monitoring systems
  • Strong knowledge of Operations methodology
  • Strong interpersonal and excellent communication skills

If you are keen, please email your updated resume to

EA License no. 14C7275/Registration no. R

Please take note that only shortlisted candidate will be contacted. Thank you.

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