Data Centre NOC Lead
2 weeks ago
Responsibilities
Managed staffing of resources to fulfil 24x7 rotational shifts
Team Leadership and Management
- Develop, mentor, and conduct performance reviews for the 24x7 DC Operations team.
- Serve as the primary escalation point for all operational incidents and staffing issues.
- Develop and maintain the 24x7 shift schedule to ensure continuous coverage and manage shift rotation/time off requests
- Own, update, and govern all DC SOPs; drive regular reviews and training sessions to ensure team compliance
- Oversee L1 incident response, including identifying, diagnosing, and performing basic L1 network (e.g., port patching/testing) and server hardware (e.g., drive swaps, console access) troubleshooting
Ensure DC Ops staff are following SOP to:
Perform DC site escort for vendor visitors or vendor engineers
- Perform monitoring of system alerts and perform escalation to next level for support
- Abide and enforce the operating procedures required by the DC owner
- Perform basic network check and L1 troubleshooting
Maintain Server/LAN room management
Expertise in maintaining optimal server room layouts for efficient cooling and cable management
- Experience in managing access control and environmental monitoring systems for server rooms
- Perform Data centre management
- Physical access management (e.g., security clearance, biometric and key card systems) and maintain an audit log of all visitors and team activities.
- Proficiency in data centre capacity planning and resource allocation
- Experience in implementing DCIM (Data Centre Infrastructure Management) solutions for comprehensive monitoring and management of data centre assets
Monitor service request management
Ensure logging of tickets by the DC Ops staff
- Ensure on-time escalation of tickets to next working level
- Minimum 5 years of working experience in DC Operation and 2 years as a team lead
- 2 years' experience in people management
- Basic knowledge in network troubleshooting, Cisco CCNA or alternatives certification is preferred
- Good knowledge in using ITSM system
- Good knowledge in managing backend monitoring systems
- Strong knowledge of Operations methodology
- Strong interpersonal and excellent communication skills
If you are keen, please email your updated resume to
EA License no. 14C7275/Registration no. R
Please take note that only shortlisted candidate will be contacted. Thank you.
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