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Discord and Telegram Moderator
2 weeks ago
About GRVT:
GRVT is a cutting-edge crypto exchange platform designed to empower institutional and retail clients alike. With a focus on innovation, security, and user satisfaction, we aim to set new standards in the crypto trading space. We're looking for an enthusiastic and knowledgeable Discord and Telegram Moderator to join our team and help us build a vibrant, engaged, and informed community.
KEY RESPONSIBILITIES
As a Discord and Telegram Moderator at GRVT, you will:
- Community Engagement:
- Actively moderate and manage conversations in Discord and Telegram to foster a welcoming and professional community.
- Respond promptly to user questions, concerns, and feedback, ensuring accurate information is provided.
- Create engaging posts, polls, and activities to boost community participation.
- Customer Support Alignment:
- Learn from and be managed by the GRVT Customer Service team to understand common issues, product features, and solutions.
- Align with the team to stay informed of updates and policies, ensuring consistent community communication.
- Content Moderation:
- Enforce community guidelines, removing spam, inappropriate content, and disruptive users as needed.
- Monitor channels for feedback, reporting recurring issues to the relevant teams.
- Escalation Management:
- Understand GRVT's escalation Standard Operating Procedure (SOP).
- Identify and escalate unresolved or critical issues to the appropriate channels via Slack.
- Knowledge Sharing:
- Stay updated on GRVT's product updates, campaigns, and events to inform and educate the community.
- Share FAQs, guides, and educational resources within the community.
JOB REQUIREMENTS
- Experience:
- Previous experience moderating Discord and/or Telegram communities, preferably in the crypto or tech industry.
- Familiarity with crypto trading, blockchain technology, and DeFi concepts is a plus.
- Skills:
- Strong communication and interpersonal skills.
- Ability to handle high-pressure situations with patience and professionalism.
- Excellent problem-solving and conflict resolution abilities.
- Technical Proficiency:
- Proficient in using Discord and Telegram tools (bots, moderation features, etc.).
- Comfortable learning and explaining complex crypto concepts.
- Availability:
- Flexibility to work across time zones, including evenings and weekends if needed.
- Mindset:
- Passionate about community building and the crypto industry.
- Eager to learn and collaborate with cross-functional teams, including Customer Service and Marketing.
