Tourist Guide, Traineeship GRIT@Gov

18 hours ago

Singapore STB Singapore Tourism Board Full time

[What the role is]

[What the role is]

Join Our Team as a Trainee in the Travel Agents and Tourist Guides Division (TATG)

Are you a fresh tertiary graduate eager to make your mark in Singapore's dynamic tourism industry? Do you want to be part of transformative initiatives that will reshape how travel agents and tourist guides operate and embrace digital innovation? If so, we invite you to apply for an exciting traineeship opportunity in our forward-thinking TATG division

Your Journey Begins Here:

This traineeship position supports both the Travel Agents & Regulation department and Tourist Guide department in driving regulatory and digital transformation initiatives within Singapore's tourism sector. The role focuses on change management, stakeholder communications, and training coordination to ensure smooth implementation of new regulations, system, and frameworks. The trainee will work across both departments to develop communication strategies, engage with industry stakeholders, and support digital adoption efforts.

[What you will be working on]

[What you will be working on]

1.Strategic Communication Development:

Develop communication approaches and messaging strategies for travel agents and tourist guide, includes drafting messages, producing eDMs, and tracking communication effectiveness

2.Digital Content Creation:

Create and produce electronic direct mail campaigns (eDMs) and InfoHub articles to inform travel agents and tourist guides on tourism updates

3.Stakeholder Engagement Management:

Manage email communications to key stakeholders regarding travel agents and tourist guides changes

4.Change Management:

Understand the new travel agents and tourist guides licensing system, TRUST 2.0's release 2 scope and support change management such as facilitate workshops, focus groups, and feedback sessions to understand concerns and gather input

5.Framework Implementation Support:

Support the operationalisation of the Future of Guiding 2.0 framework by fine-tuning processes and procedures with Appointed Training Organisations (ATOs)

6.Cross-Functional Collaboration:

Collaborate with internal teams, system vendors, and tourist guides to drive digital adoption through effective training initiatives

[What we are looking for]

[What we are looking for]

-Able to take initiative and share creative ideas

-Communication / change management / marketing experience is welcome

-Good written and presentation skills

-Good communication and interpersonal skills

-Good project management skills

-Able to work independently and meticulously

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