Service Technician

2 days ago

Central Region, Singapore Aikit Pte Ltd Full time

About Our Company

Headquartered in Shanghai, AIKIT Pte Ltd is a premier food technology company, revolutionizing the culinary landscape with our innovative smart kitchen network. Merging advanced technology with efficient supply chain management, we redefine the concept of convenience food and lead innovation in the food industry. At Aikit, we are committed to deliver enjoyable food and toothsome results across our approach and services.

Our brand, InstaChef is a leader in the food technology industry, innovating with smart kitchens to transform how food is prepared and delivered. Our commitment to combining technology with compelling design makes us pioneers in the food tech space.  Marrying technology and food together, we are dedicated to serve quick, traditional and authentic food that will cater to the appetites of all ages and at a price that screams value.

Job Overview

We are seeking an Maintenance Technician with a mindset for continuous improvement to join our team in Singapore.

Responsibilities

  • Install InstaChef vending machines, ensuring proper connection of electrical, mechanical, and network components.
  • Perform tests on machines after installation to verify they are fully operational and meet all functional specifications.
  • Conduct regular maintenance and servicing of machines to ensure optimal performance, including cleaning, calibration, and replacing worn-out parts.
  • Diagnose and repair mechanical, electrical, and software issues in a timely manner to minimize service disruption.
  • Maintain accurate records of repairs, maintenance schedules, and electrical system inspections.
  • Use diagnostic tools and procedures to identify issues with vending machines, such as mechanical jams, electrical faults, or software errors.
  • Improve vending machines' performance and efficiency by providing effective troubleshooting and engineering support for operations.
  • Perform upgrades to hardware and software as needed.
  • Provide effective solutions for breakdowns or malfunctions and perform emergency repairs when necessary.
  • Maintain an inventory of spare parts and tools, ensuring availability of key components needed for repairs. Order necessary parts and equipment as needed.
  • Provide on-site technical support and respond to service requests promptly.
  • Provide assistance to customer service team with remote problem resolution on order issues.
  • Provide assistance on customer order issues and enquiries. Process refunds for customers if needed.
  • Support daily distribution operations. Assist supply chain in replenishment of company products.
  • Meet set productivity and goals. Work to improve and increase customer satisfaction.
  • Must be able to understand simple electrical schematics and floor plans.
  • Carry out electrical works include the laying of cables, trunking, conduits & installation of electrical components.
  • Adhere to all safety protocols and guidelines during installation, repair, and maintenance activities.

Requirements

  • 1-3 years' relevant experience in automation systems and hands-on technical experience.
  • Able to work in rotated shift (including night shift)
  • Basic knowledge of PLC and electrical system.
  • Good communication and interpersonal skills.
  • Meticulous and result oriented.
  • Able to multi-task and work under tight timeline.
  • Good team player but able to work independently.
  • Willingness to learn, self-motivated, possess a can-do and positive attitude.
  • Resourceful in seeking out methods/solutions to solve problems and achieve targets.
  • Able to start immediately.

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