Manager, SAP Order to Cash, Enterprise Solution COE

About the Role:

We are seeking an experienced SAP OTC Manager with Japanese Speaking proficiency with strong expertise in the SAP SD (Sales and Distribution) to lead Order-to-Cash work stream in the IT organization. This role will be mainly accountable for Japan/Korea/SEA/ANZ and also providing support to Greater China. The ideal candidate will combine deep SAP expertise with retail industry knowledge. Experience integrating SAP OTC with OMS, POS, and WMS, along with SAP CAR proficiency is highly valued. Excellent communication skills in Japanese and English are essential for collaborating with global teams and business stakeholders.

Key Responsibilities:

• Lead the design, configuration, and implementation of SAP Order-to-Cash solutions to meet business needs.

• Partner with business partners to address pain points, enhance and optimize business process flow and system solution.

• Drive E2E integration with retail ecosystems (OMS, POS, WMS etc.) while ensuring SAP standard best practices.

• Analyze business processes, identify requirements, and propose effective SAP solutions.

• Work with SAP development team to design, develop and debug ABAP programs, including reports, interfaces, user exits, enhancements and forms etc.

• Integrate SD/CAR modules with other SAP modules such as MM/FI/CO.

• Perform testing, troubleshooting, and continuous improvement of the system.

• Create and maintain technical documentation, including specifications and user guides.

• Provide training and support to end-users and junior team members.

Qualifications:

• 8+ years of hands-on experience in SAP SD modules. SAP CAR/MIM/Fiori is preferred.

• Deep experience of SAP integration with surrounding systems and lead large scale project implementation with S4 HANA.

• Ability to read/debug standard/custom programs, validate enhancement implementations, collaborate with developers on development, bug fixes, performance fine-tuning.

• Experience integrating SAP OTC with OMS required. Integrating with POS, and WMS, familiar with EDI/IDOC processes, integration and enhancement preferred.

• Strong analytical and problem-solving abilities, Proven troubleshooting/debugging skills for configuration/interface failures

• Good understanding of omni retail environment and landscape in terms of the relevant services and solutions is highly preferred.

• Proactive mindset with the ability to work independently and in fast paced environment with global teams.

Preferred Skills:

• Experience with SAP S/4HANA implementation projects.

• Exposure to Agile/Scrum methodologies.

• Knowledge of SAP best practices and business processes.

Education:

Bachelor's degree in information technology, Computer Science, or a related field is a plus.

Language requirement:

Japanese: professional proficiency

English: professional proficiency

Why Join Us?

Work on cutting-edge SAP technologies, including Fiori and S/4HANA, CAR.

Join a collaborative, innovative and global work environment.

Opportunities for professional growth and development.

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.