IoT Service Engineer

5 days ago

Woodlands North Region, Singapore Konbini Technologies Full time $30,000 - $40,000 per year

We are looking for an IoT Field Service Engineer (维修工程师) to work in our Singapore office to test & deploy our IT hardware and software solutions, and to provide up to Level 3 onsite support to our clients.

Konbini Technologies ) builds and deploys AI-Self Checkout systems, Smart Lockers, Vending Machines & Cabinets for the Industrial, Institutional and Government sectors, comprising of IT devices, Smart Machines and cloud-based software.

We are a regional team specialising in software development, systems integration and machine development.

With offices in Singapore, Johor and Hanoi, we build solutions for multinational enterprises including: Ministry of Home Affairs,Parliament, Lenovo, Unilever, Compass Group, ISS, Sodexo, amongst others.

As our company deals with smart machines, some physical labour will be involved and you will be expected to be physically healthy and confident in handling our hardware.

Job Scope:

TASK COORDINATION & TRACKING

-Taking instructions on projects, recording and keeping track of progress and updating management

IN-HOUSE DEPLOYMENT & MAINTENANCE

  • Install and configure hardware and software for new projects (e.g. Android POS systems, Payment terminals, Barcode scanners, RFID readers, thermal printers, power supplies and data cables)

  • Assist in periodical preventive and corrective maintenance, spare part control.

TESTING & TROUBLESHOOTING

  • Oversee testing of Android apps and Cloud software developed by our programmers

  • Identifying hardware, diagnosing, repairing basic IT device problems

  • Identifying software bugs and escalating bugs to our developers to resolve and update.

  • Provide technical support to other teams with resolution as and when needed or assigned.

LEVEL 1-3 CLIENT SUPPORT

  • Provide first-level response and troubleshooting support in Whatsapp chat groups for client's technical complaints or queries.

  • Provide technical support, troubleshooting and problem solving for both IT hardware and applications.

  • Provide remote support to end users, troubleshooting and technical support via Whatsapp, video call, email and timely documentation & tracking of all requests and outstanding issues

  • Coordinate system deployments / upgrades with the appropriate internal teams and suppliers.

QUALIFICATIONS

  • Diploma or Degree in Engineering, Information Technology, or IT Engineering related fields a must.

  • Strong & deep interest and passion in hardware and software systems a must (we love hardware)

  • Hands-on experience with setup and configuration of different types of computer hardware & IT Devices- LInux or Android

  • Experience in handling Cloud computing/SaaS systems

  • Experience in technical support

  • Strong written and verbal communication skills

  • Ability to handle clients professionally when providing support.

  • Strong technical and troubleshooting skills.

  • Strong attention to detail

Payrange- $2400-$3200

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